Contact Centre Consultant

2 weeks ago


Swindon, Wiltshire, United Kingdom Capita Full time
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:
Contact Centre Consultant

Job Description:
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:
Swindon
,
United Kingdom

Time Type:
Full time

Contract Type:
Permanent

  • Swindon, Wiltshire, United Kingdom AFH Wealth Management Full time

    Independent Financial Adviser Hertfordshire At AFH, as we grow, we’re looking for like-minded financial advisers to join us. Be part of a progressive and client-focused, financial planning-led wealth management firm as a self-employed or employed adviser. In this role, you will understand your clients current and future financial goals and formulate easy...


  • Swindon, Wiltshire, United Kingdom AFH Wealth Management Full time

    Independent Financial Adviser Swindon, M4 corridor and surrounding areas At AFH, as we grow, we’re looking for like-minded financial advisers to join us. Be part of a progressive and client-focused, financial planning-led wealth management firm as a self-employed or employed adviser. In this role, you will understand your clients current and future...

  • Office Administrator

    2 weeks ago


    Swindon, Wiltshire, United Kingdom Recruitpedia Nxt Gen Recruitment Full time

    Office Administrator | Swindon | Full time | Competitive SalaryOffice AdministratorA long established and reputable engineering company based in Swindon has an excellent opportunity for an Office Administrator to join their forward-thinking innovative team to provide a comprehensive and professional administrative support service to their busy management...


  • Swindon, Wiltshire, United Kingdom Ackerman Pierce Full time

    We are looking to recruit a Qualified Social Worker within an Family Safeguarding team within the Social Care Industry. Our client has a well-structured and organised team that are looking to grow their staffing levels. The role has a supportive team culture with regular supervision and a supportive management team. This is a great opportunity to join a team...

  • Site Manager

    1 week ago


    Swindon, UK, Wiltshire, United Kingdom Future Build Recruitment Full time

    Job Title: Site ManagerLocation: SwindonSalary: £250 per dayAre you an experienced Site Manager looking for your next challenge? Future Build Recruitment is seeking a dedicated professional to assist in the delivery of a significant refurbishment project at the National Collections Centre in Swindon. This role is crucial to ensuring the project's...

  • Marketing Manager

    4 weeks ago


    Swindon, Wiltshire, United Kingdom AMS Contingent Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary...

  • Medical Field Sales

    2 weeks ago


    Swindon, UK, Wiltshire, United Kingdom BMS Performance Full time

    The Sales Specialist role covers the South West of England: Gloucester, Bristol, Swindon, Bath, Taunton, Salisbury, Exeter, Torquay, Bournemouth, Plymouth.Products: Endoscopic Medical Equipment used in ENT and GI procedures. Representing cutting edge technology & innovation!CapEx business development role - field basedWell-established global...


  • Swindon, UK, Wiltshire, United Kingdom Nationwide Building Society Part time

    The Retail, Mortgages & Financial Wellbeing (RMFW) team sits within the Compliance and Regulatory Affairs department in the Risk Function, as part of Nationwide’s second line of defence. We are at the forefront of complex regulatory change providing specialist regulatory support, driving good outcomes and value for customers, stakeholders and the...

  • Environment Manager

    2 weeks ago


    Swindon, UK, Wiltshire, United Kingdom WHSmith Full time

    Environment ManagerBased; Swindon (with Hybrid working)Salary; Competitive plus car allowance and medicalThe Role At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth.We now have an exciting opportunity for an Environment Manager to join our Sustainability team...

  • Head of Planning

    1 week ago


    Swindon, UK, Wiltshire, United Kingdom AKTON Recruitment Group Full time

    Job Advertisement: Head of PlanningOverviewPosition: Head of PlanningLocation: Swindon, UKDirectorate/Group: Strategic Development and GrowthReporting to: Director of Strategic Development and GrowthJob PurposeWe are seeking an experienced and visionary Head of Planning to lead and oversee a strategic planning function, ensuring the delivery of economic,...


  • Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact Centre Consultant To achieve customer and client KPI targets in relation to all contacts received...


  • Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact centre consultant To achieve customer and client KPI targets in relation to all contacts received...


  • Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Contact Centre ConsultantJob Description:To achieve customer and client KPI targets in relation to all contacts...


  • Swindon, United Kingdom Capita Full time

    Description :To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..To...

  • Contact Centre Agent

    3 weeks ago


    Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact Centre Agent To achieve customer and client KPI targets in relation to all contacts received via...

  • Contact Centre Agent

    4 weeks ago


    Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact centre agent To achieve customer and client KPI targets in relation to all contacts received via...

  • Contact centre agent

    2 weeks ago


    Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Contact centre agentJob Description:To achieve customer and client KPI targets in relation to all contacts...

  • Contact centre agent

    2 weeks ago


    Swindon, Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Contact centre agentJob Description:To achieve customer and client KPI targets in relation to all contacts...

  • Contact centre agent

    4 weeks ago


    Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Contact centre agentJob Description:Start Date: 8th July 2024Hours: Full Time 37.5 per week between 8:30am -...

  • Contact centre agent

    4 weeks ago


    Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Contact centre agentJob Description:Start Date: 8th July 2024Hours: Full Time 37.5 per week between 8:30am...

  • Contact centre agent

    4 weeks ago


    Swindon, United Kingdom Capita Full time

    Description : Start Date: 8th July 2024 Hours: Full Time 37.5 per week between 8:30am – 5.30pm Monday to Friday including 1 in 3 Saturdays 9.30am – 12.30pm Salary: £22,542 Location: Swindon Town Centre. Unity Place, 1 Carfax Close, Swindon, SN1 1AP Homeworking days available after successful probation period. Our Customer Advisors are...

  • Call Centre Operator

    2 weeks ago


    Swindon, Swindon, United Kingdom KBR Full time

    Title: Call Centre Operator (Sunday - Thursday, 8.30am - 5pm) About KBR and the Project KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction...

  • Call Centre Operator

    2 weeks ago


    Swindon, Swindon, United Kingdom KBR Full time

    Title:Call Centre Operator (M-F)About KBR and the ProjectKBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and...

  • Call Centre Opeartor

    4 weeks ago


    Swindon, United Kingdom KBR Full time

    **Title**: Call Centre Opeartor (Term Time) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range...

  • Call Centre Operator

    4 weeks ago


    Swindon, United Kingdom KBR Full time

    **Title**: Call Centre Operator (4on 4off) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range...

  • Call Centre Operator

    4 weeks ago


    Swindon, United Kingdom KBR Full time

    **Title**: Call Centre Operator (Mon to Fri) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range...

  • Call Centre Operator

    3 weeks ago


    Swindon, United Kingdom KBR Full time

    **Title**: Call Centre Operator (Monday to Friday) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The...

  • Call Centre Operator

    3 weeks ago


    Swindon, United Kingdom KBR Full time

    **Title**: Call Centre Operator (Monday to Friday) - Job Posting Description **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and...

  • Call Centre Operator

    3 weeks ago


    Swindon, United Kingdom KBR Full time

    **Title**: Call Centre Operator (4on 4off) About KBR and the Project KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of...


  • Swindon, Swindon, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full time

    Job overview We are seeking two Consultant to join our Acute Hospital Liaison Service in Swindon. These are two newly created posts based within the Mental Health Unit at the Victoria Centre on the site of Great Western Hospital. The role of the psychiatrist is for diagnostic and treatment advice as well as supporting the wider team for patients attending...