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Restaurant Manager

2 months ago

Evesham WR, Evesham, United Kingdom The Wood Norton Hotel Full time

Overview of duties

Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets

Conveys the hotel's image and atmosphere through thier exemplary attitude, warm and friendly welcome, availability and frequent presence in the field

Manages and motivates the teams in order to improve sales and the quality of F&B services

Improves the department's results by increasing sales and the productivity of F&B points of sale

Leads and brings life to The Wood Norton projects and identity features in the department.

Main responsibilities

Customer Relations

Enhances guest satisfaction

Handles guest comments and complaints, ensuring follow-up

Develops close relationships with guests to encourage loyalty

Ensures guests receive a warm and personalised welcome

Professional techniques/Production

Organises and supervises the preparation of points of sale according to activity forecasts Ensures that reference standards are properly applied

Checks that sales materials are well presented

In conjunction with the Head Chef, prepares the menus, organises purchases and ensure the update and application of cooking instructions

Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head

Hygiene/Personal Safety/Environment

Is responsible for keeping the equipment and furniture in good condition

Ensures machinery works reliably and follows up any technical work

Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected

Sets up an action plan based on the hygiene analysis results and tracks implementation

Applies and ensures application of the hotel's security regulations (in case of fire etc)

Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Is responsible for the security of people and property in the area under their remit

Management and Administration

Ensures that management results are in line with the hotel's targets

Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines

Adapts department organisation as required and manages headcount for optimum "prime cost"

Draws up, implements and ensures that internal checks are properly carried out

Supervises purchasing for the restaurant and kitchen, manages stocks and checks that purchasing targets are met as decided by the brand

Ensures that the equipment and cultural assets of the department remain in good condition and working order

Checks inventories that have been carried out

Team Management

Manage and values the different food and beverage points of sale

Develops team spirit and motivation by creating a good working atmosphere

Takes part in or validates recruitments

Organises the welcome and integration of new employees

Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts

Conducts annual performance appraisals and sets targets for the team

Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up

Helps employees improve their skills and provides support for career development

Commercial/Sales

Develops excellent relations with guests

Prepares the commercial action plan for the department and ensures implementation

Sets daily sales targets for the team

Analyses guests' comments and shares them with the team

Launches and deploys marketing initiatives in the local area in order to increase revenue

Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers

Knows the market and customer expectations

Keeps close track of what the competition is doing

Uses sense of creativity and innovation to facilitate commercial operations

Profile

Education/Profession Experience

Diploma or degree in hospitality food & beverage, professional hospitality degree or hospitality management school and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills

At least 5 years' experience in the sector and impeccable knowledge of F&B professions

Computer literate

Fluent in the national language, Business English (and a 3rd language would be a plus)

Skills/Qualities

- Team spirit

- Guest oriented, outgoing and service minded

- Flexible

- Responsive

- Leadership

- Well organised

- Decisive

- Autonomous

- Entrepreneurial

- Excellent presentation


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