Desktop Support Specialist

18 hours ago


London, UK, United Kingdom PRACYVA Full time

Job description.


Job Title: L1 support.

Works location: UK London High Holborn

Work days: 5days a week, work from Office ONLY

We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to our clients location. Hands on experience on install, upgrade and troubleshoot Desktop/ Laptop OS and office and other application software.


o Installation and configure Windows 10/11 on Desktop/ Laptop

o Configuration of operating system Language packs ( If any)

o Configuration of outlook profile, MS Teams and OneDrive

o Install and configure Office application with other Line of Business Applications

o Ensure the user profile data is backed up

o Configure of IE settings, network and printer drives. Also check group policies are applied

o Configuration of printer

o Drive mapping to Nework/Shared

o Hands-on experience with Windows and Knowledge in Mac OS environments is added advantage

o Diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)

o Mobile device management, configure outlook, teams, Microsoft Authenticator etc. (Android, iPhone, iPad, Surface etc.)

o Basic knowledge on Office365 services, Active Directory and user login methods

o Knowledge on SCCM application push and deployment for workstations

o Walking customers through installing applications and computer peripherals

o Guide users with simple, step-by-step instructions

o Conduct remote troubleshooting

o OS and Applicati



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