Desktop Support Specialist
18 hours ago
Job description.
Job Title: L1 support.
Works location: UK London High Holborn
Work days: 5days a week, work from Office ONLY
We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to our clients location. Hands on experience on install, upgrade and troubleshoot Desktop/ Laptop OS and office and other application software.
o Installation and configure Windows 10/11 on Desktop/ Laptop
o Configuration of operating system Language packs ( If any)
o Configuration of outlook profile, MS Teams and OneDrive
o Install and configure Office application with other Line of Business Applications
o Ensure the user profile data is backed up
o Configure of IE settings, network and printer drives. Also check group policies are applied
o Configuration of printer
o Drive mapping to Nework/Shared
o Hands-on experience with Windows and Knowledge in Mac OS environments is added advantage
o Diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
o Mobile device management, configure outlook, teams, Microsoft Authenticator etc. (Android, iPhone, iPad, Surface etc.)
o Basic knowledge on Office365 services, Active Directory and user login methods
o Knowledge on SCCM application push and deployment for workstations
o Walking customers through installing applications and computer peripherals
o Guide users with simple, step-by-step instructions
o Conduct remote troubleshooting
o OS and Applicati
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