Trainee Desktop Support Analyst
2 days ago
Societe Generale is one of Europe's leading financial services groups and a major player in the economy for over 160 years, we support25 million clientsevery day with more than126,000 staffin65 countries
We're looking for a Trainee Desktop Support Analyst to join the dynamic and motivated IT infrastructure teams on a digital transformation journey
About the team:
Within the Societe Generale group, GTS (Global Technology Services) consists of several technical streams that are responsible for defining the technical strategy and vision for their respective disciplines.
Our vision within GTS is to provide cost-effective, state-of-the-art technology services and support based on real-time infrastructure shared by our respective business lines, requiring compliance with common standards, policies and security.
The DWS (Digital Workplace Services) entity oversees workstation (desktop and laptop computers, printing) ecosystem, collaboration tools (telephony, messaging, etc.) and associated services (user support, antivirus, etc.) Its mission is to provide the Group's employees with a fluid, mobile, secure and intuitive digital work environment, with an optimal environmental and social impact.
Summary of Key Purposes of the Role:
• To work in a fast-paced pressurised environment. Providing desktop support to our customers, assisting them with software problems via phone or email.
• Working to set call SLA's targets: meet & improve processes and look to take a proactive attitude.
• Supporting approx 2500 users at our Canary Wharf premises
• Continual liaising with counterparts in other regions and with Peers in the UK.
• Supporting a range of hardware from laptops and tablets to smartphones and IP phones
Responsibilities:
• To provide technical support for our Digital Workplace services both remotely and in person.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To achieve 70% + of incident closures within one hour
• To take ownership of user problems and be proactive when dealing with user issues.
• To manage cases on our service management tool (currently Service Now)
• Maintain a log of any software or hardware problems detected.
• To respond to enquiries from clients and help resolve any hardware or software problems.
• Support users in the use of our Digital Workplace services by providing necessary training and advice.
• Escalate more complex calls to the relevant level 3 support teams.
• To update/create knowledge databases with new processes, and fixes
• Case Management: Ensuring Incidents and Requests are managed following the ITIL framework
• Regular updates maintained on own cases
• Notifying users of all progress and status
• Following IT Security Guidelines
• Ensure that there is a good flow of information between our clients and the support team & between the 2nd & 3rd line skill teams (Desktop support, Mail, operations & engineering team)
-
Desktop Support Engineer
2 weeks ago
London,, UK, United Kingdom New Era Technology Full timeJob Summary:We are seeking a highly skilled and motivated Desktop Support Engineer with expertise in Mac OS X, iOS, JAMF, and Asset Management to join our dynamic IT support team. The ideal candidate will be responsible for ensuring the seamless operation of desktop environments, including troubleshooting, configuration, and support of Mac OS X and iOS...
-
Trainee - Risk Management Analyst
3 weeks ago
London, UK, United Kingdom SOCIETE GENERALE Full timeResponsibilities Description of the Business Line or Department The role of the Risk - High Priority Controls (HPC) team is to provide risk control services for hedge fund counterparties and investments. We perform risk assessment, mitigation, approval, and monitoring processes for the core business units at SG Group that transact with, clear for or...
-
Associate Director
4 weeks ago
London, UK, United Kingdom Selby Jennings Full timeJob Summary: A leading investment firm is seeking a proactive Desktop Technician to join its IT Infrastructure team in the UK office. This role involves supporting the firm's global desktop environments, working closely with both the Technology team and end-users. The company values an inclusive culture and is dedicated to fostering diversity for the...
-
IT Support Analyst
1 month ago
England, London, London, UK, United Kingdom Ryder Reid Legal Limited Full timeRyder Reid Legal is recruiting for an IT Support Analyst to join one of our international, law firm clients on a permanent, hybrid working basis at their London office. Our client, a premier law firm with over 400 associates worldwide, offering legal advice in banking, corporate finance, energy and environmental, are looking for someone to become an...
-
Cyber Security Analyst
4 weeks ago
London,, UK, United Kingdom Comtecs Group Full timeCyber Security Analyst – Security Monitoring, Security Incident Response, Security ITSM, PAM, MS Sentinel, MS Defender (XDR/TVM), IDS/IPS, Cisco ISE, Windows (Desktop/Server), O365, InTune, VMWARE, Legal Applications; NIST. Law Firm/Professional Services. Permanent, London, £70k - £80k +Bonus + Benefits***NOTE: This vacancy is offered by the IT...
-
Lead Desktop Engineer
4 weeks ago
London, UK, United Kingdom Selby Jennings Full timeExciting Opportunity: Desktop Technician in the UK A top-tier investment firm is seeking a skilled Desktop Technician to join its UK office. This role offers the chance to provide top-quality technical support and collaborate with a global team. Key Highlights: Support a diverse user base across multiple offices and remote locations Hands-on work with...
-
Compliance Analyst
2 months ago
London , London, UK, United Kingdom Law Support - DA Solutions Full timeAn exciting opportunity for an experienced Compliance Analyst to join a leading global law firm as part of their London compliance team. The role will see you working as part of a global team supporting multijurisdictional AML and compliance matters. You will run checks on new and existing clients, sanctions checks and risk management. You will liaise with...
-
IT Support Analyst
1 month ago
London, UK, United Kingdom MCKINLAY LAW Full timeJob Title: IT Support Analyst Salary: £49,000 Location: Central London – Liverpool Street Our client requires an experienced IT support analyst to handle the IT functions and 1st and 2nd line support for their London office. You will be the sole IT person for the London office whilst reporting to and being supported by an external IT team. The role will...
-
Trainee Teacher
1 day ago
London, UK, United Kingdom RIBBONS AND REEVES Full timeTrainee Teacher – Havering – January Start Are you an aspiring educator with a passion for shaping young minds? A Secondary School in Havering is seeking a Trainee Teacher to join their team, offering an exciting opportunity to work with students while gaining valuable classroom experience. Why Join?Competitive daily pay: £90-£100 via PAYE.Opportunity...
-
Trainee Teacher
4 weeks ago
London, UK, United Kingdom RIBBONS AND REEVES Full timeTrainee Teacher | Westminster | ASAP Start Are you a recent graduate looking to start your career? Do you have an interest and passion for making an impact on young people’s lives? Here at Ribbons & Reeves, we have an incredible, rewarding opportunity for any UK graduates wanting to launch their Educational career. We are partnered with a highly...
-
Trainee Teacher
1 month ago
London,, UK, United Kingdom Ribbons & Reeves Full timeTrainee Teacher | Westminster Are you a recent graduate looking to start your career? Do you have an interest and passion for making an impact on young people’s lives?Here at Ribbons & Reeves, we have an incredible, rewarding opportunity for any UK graduates wanting to launch their Educational career. We are partnered with a highly Ofsted rated Secondary...
-
Hardware Asset Inventory Analyst
2 months ago
London,, UK, United Kingdom Expedia Group Full timeHardware Asset Inventory Analyst - Expedia GroupDuration: 12 monthsPay: £103/dayLocation: London (near Angel underground station) – 5 days onsiteThis role is part of the Asset Hardware team that manages desktop, laptop, and mobile hardware. This role will support Laptop Hardware requests. Prior experience of asset hardware and Service Now is highly...
-
Litigation Support Analyst
2 weeks ago
London,, UK, United Kingdom Rolf Berryman Full timeAn exciting opportunity has arisen to join this outstanding law firm as a Litigation Support Analyst.The role will require a good understanding of Relativity, Nuix and eDisclosure.For more details, and a full job spec please get in touch.
-
Senior Records Analyst
2 months ago
London , London, UK, United Kingdom Law Support - DA Solutions Full timeWe are working alongside a highly regarded UK law firm and they are seeking a senior records analyst on a permanent basis. The successful candidate will sit within the records management team and ensure that information about records held in digital and hardcopy formats is correct and up to date. You will be required to adhere to the hybrid policy which...
-
Business Analyst
2 days ago
London,, UK, United Kingdom KBC Technologies Group Full timeJob Summary: A Consumer credit reporting data Business Analyst to manage a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.Anyone who has worked with Equifax, Experian or TransUnion would be a good fit.Years of...
-
Trainee Company Secretary
4 weeks ago
London, London, UK, United Kingdom G2 Legal Limited Full timeHybrid – Company Secretary Trainee – LondonIf you are an aspiring Company Secretary looking for a client-facing role, this incredible opportunity may be just what you’re looking for. This London-based trainee Company Secretarial position offers the chance to work within a leading international corporate service business, taking on responsibilities...
-
Trainee Primary Teacher
4 weeks ago
London, UK, United Kingdom RIBBONS AND REEVES Full timeTrainee Primary Teacher | Outstanding Hounslow Primary School Top 20 UK University Graduate for this Trainee Primary Teacher role! Passionate Graduate required for an Trainee Primary Teacher at a wonderful Primary School in Hounslow, West London! Are you a recent graduate with a passion for Primary Teaching? Are you looking to gain vital experience as an...
-
Company Secretary Trainee
3 weeks ago
London,, UK, United Kingdom G2 Legal Full timeHybrid - Company Secretary Trainee - London If you are an aspiring Company Secretary looking for a client-facing role, this incredible opportunity may be just what you’re looking for. This London-based trainee Company Secretarial position offers the chance to work within a leading international corporate service business, taking on responsibilities across...
-
Financial Advisor
4 weeks ago
London,, UK, United Kingdom deVere Acuma Full timeLaunch Your Career as a Financial Planning Trainee with deVere Group in DubaiWho We AredeVere Group is a globally recognised, independent financial institution, driven by an ambitious vision to lead the field in advice-led financial planning. Our Dubai Marina office is expanding, and we are looking for two motivated individuals to join our Financial Planning...
-
eTrading Support Analyst
4 weeks ago
London,, UK, United Kingdom Goodman Masson Full timeIT support analyst to providing services to the FX, Rates, eCommerce, and Credit businesses.The role:Incident Management: Own and resolve critical incidents (P1/P2), ensuring accurate logging and communication with users and management.Application Monitoring: Maintain a 99.9% uptime across the eTrading platform, monitor application performance, and perform...