Junior Desktop Support
2 weeks ago
Knowledge of computer hardware and software (MS Windows, Office 365, AD, Azure Admin)
Provide end user support\troubleshoot and maintain office equipment.
Point of contact for end users seeking assistance with BAU technical issues over phone, email and chat; in person or via remote support tools.
Coordinate with Building Management and Contractors.
Responsibilities
- Knowledge of Microsoft Office, Windows operating systems.
- Familiar with upgrades and installations and common technical issues that can arise with Windows, mobile applications,
- Problem solving/troubleshooting skills to quickly and effectively resolve computer issues.
- Must show patience, understanding, and empathy with customers at all times to make sure employees are taken care of in a timely and respectable manner.
- Excellent writing, editing and communication skills to be able to communicate clearly via telephone, email, or chats and display strong listening skills to fully understand the issues and needs
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