Quality Assurance Officer

Job DescriptionPermanent Full-timeLocation: Office-based in Sale, Greater ManchesterReports to: Assessment Quality Assurance ManagerSalary: £27,000Line management responsibilities: NoOverviewTraining Qualifications UK is a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.What's the secret to our success? Simply put, we do things differently hereAre you detail-driven and passionate about quality? Join our dynamic team as a Logistics Quality Assurance Officer, where you'll play a vital role in safeguarding the accuracy and integrity of our printed and paper-based assessment materials.In this hands-on, office-based role within a regulated awarding organisation, you'll be at the heart of our logistics operations, ensuring every item dispatched or received meets the highest standards of quality, consistency, and compliance. You'll thrive in a fast-paced environment where precision matters, and your work will be subject to live auditing to maintain transparency and trust.This role is perfect for someone who enjoys structured processes, takes pride in getting things right the first time, and can balance meticulous quality checks with the need to meet strict service level agreements (SLAs). Your efforts will directly impact the reliability of high-stakes assessments, making you an essential part of our delivery process.Key ResponsibilitiesPerform thorough quality assurance checks on all outgoing and incoming paper-based materials, including exam papers and certificates.Ensure all printed materials meet internal quality standards prior to dispatch.Accurately handle and sort all incoming mail, ensuring timely and accurate processing.Be subject to live audits to verify accuracy, completeness, and SLA compliance.Certificate printing for endorsed and regulated qualifications, ensuring timely and accurate dispatch.Processing paper-based exam requests in line with print production protocols and SLA requirements.Handling returned exam papers with precision and adherence to procedure.Complete replacement certificate requests, ensuring a full quality-controlled process takes place.Complete quality checks on E-Certs ahead of release.Manage an inbox in line with a 24 hour SLA.Other ResponsibilitiesLiaising with couriers and third-party suppliers to ensure smooth delivery operations.Managing an inbox, handing queries in-line with SLA.Provide updates on deliveries, and the processing of requests.Maintain a clean, organised, and efficient print room environment.Support with other associated task that sit in the wider department such as result release process and, system reviews.Process data tasks associated to End-Point Assessment data cleansing with accuracy.Support the wider Assessment Quality Assurance Department as needed.Key CharacteristicsMeticulous and quality-driven, with a natural knack for spotting errors.Proactive and self-motivated, with a strong sense of responsibility.Calm under pressure and able to meet tight deadlines without compromising quality.Team-oriented, with a collaborative approach to problem-solving.Committed to continuous improvement and maintaining high standards.Professional, reliable, and trustworthy-especially when handling sensitive or confidential materials.Essential RequirementsStrong attention to detail and accuracy in handling printed materials.Ability to work efficiently in a fast-paced, hands-on environment.Comfortable with physical tasks, including standing for extended periods and handling mail or printed materials.Excellent organisational and time management skills.Ability to follow strict processes and procedures with minimal supervision.Strong communication skills, both written and verbal.Proficient in using basic office software (e.g., Microsoft Word, Excel, Outlook).Desirable RequirementsExperience working in an education or awarding organisation.Proven experience in similar role.Familiarity with exam paper handling, certificate printing, or similar high-stakes document processes.Knowledge of service level agreements (SLAs) and compliance auditing.Experience liaising with couriers or third-party logistics providers.Understanding of GDPR and data protection principles in a logistics context.Key BenefitsTraining, Qualifications & Apprenticeships. It's what we doCompany sick pay upon probation completion.25 days annual leave plus 8 days Bank Holiday (33 in total).Additional annual leave day each year, after 2 years of continuous service (up to 28 days)An extra day off to celebrate your birthday.Annual Loyalty Bonus.Annual salary review.Bupa healthcare benefits.Employee Assistance Programme (EAP).NEST pension.Cycle-to-work scheme.A positive and supportive working environment.Comprehensive onboarding.A workplace that supports a healthy work/life balance.Please find Person Specification for this role here.*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*