Contact Centre Resource Planning

A recruitment agency is seeking a skilled Resource Planning & Forecasting Manager in Cardiff, Wales. The ideal candidate will have a robust background in contact centre operations, with proven skills in team leadership and analytical thinking. This leadership role involves overseeing mid-term planning for a dynamic multi-site contact centre operation. Key...

Longreach Recruitment are hiring a Contact Centre experienced Resource Planning & Forecasting Manager to lead mid-term planning (0-3 months) for a multi-site, multi-channel operation of approximately 2,500 FTE across contact centre and back-office functions.Qualifications, skills, and all relevant experience needed for this role can be found in the full...

Longreach Recruitment are hiring a Contact Centre experienced Resource Planning & Forecasting Manager to lead mid-term planning (0-3 months) for a multi-site, multi-channel operation of approximately 2,500 FTE across contact centre and back-office functions.This leadership position requires strong analytical abilities, comprehensive contact centre Planning...

Published on 02 December 2025Resource Planning & Forecasting ManagerCardiff (50% hybrid)**Role: Resource Planning & Forecasting ManagerAdvertised by: Longreach RecruitmentLocation: Cardiff (50% hybrid)Salary: £60'000 ~ £70'000 DOE + Expansive Flexible Benefits**Longreach Recruitment are hiring a Contact Centre experienced Resource Planning & Forecasting...

Join to apply for the Resource Planning & Forecasting Manager role at The Forum Published on 02 December 2025 Resource Planning & Forecasting Manager Location: Cardiff (50% hybrid) Salary: £60,000 – £70,000 DOE + Expansive Flexible Benefits Advertised by: Longreach Recruitment Longreach Recruitment is hiring a Contact Centre experienced Resource Planning...

Join to apply for the Resource Planning & Forecasting Manager role at SW Safety Consulting. Longreach Recruitment is hiring a Contact Centre experienced Resource Planning & Forecasting Manager to lead mid‑term planning (0‑3 months) for a multi‑site, multi‑channel operation of approximately 2,500 FTE across contact centre and back‑office functions....

"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants."...

I'm delighted to once again be supporting this fantastic growing organisation as they look to recruit a contact centre trainer to join their business. My client is one with an entrepreneurial and acquisitive approach to growth and their existing contact centre operations currently consists of around 350FTE over 5 sites, both onshore and offshore. This...

A respected recruitment agency is seeking a Resource Planning & Forecasting Manager in Cardiff for a hybrid role. This position involves leading a team, producing demand forecasts, and optimizing planning processes. Candidates should possess strong analytical and Excel skills, along with experience in contact centre resource planning and team leadership. A...

A leading organization in Cardiff is seeking a Resource Planning & Forecasting Manager to lead and mentor a team. This role involves creating accurate demand forecasts and optimizing planning processes for a multi-site operation. The ideal candidate will have experience in contact centre resource planning, strong analytical skills, and familiarity with WFM...