Head of Service Design

Job DescriptionPurpose of the jobThis role is responsible for the design of UK Youth’s support to young people, youth organisations and youth workers. This could include structured youth work programmes, funding and grants+ programmes, professional development programmes, and campaigns.You will lead and oversee end-to-end design processes, ensuring that UK Youth develops fully packaged offers that respond to the evidence base and people’s needs, drive forward our strategy and achieve incredible impact. You will work across UK Youth teams, with external design partners, and meaningfully involving young people and the professionals who support them in the design process.You will be experienced in developing high quality funding propositions (proactively and in response to new business opportunities). You will be confident in taking a human-centred design approach to tackle some of the youth sector’s knottiest problems.  You will design solutions to important problems, ensuring that they are feasible, equitable, impactful and scalable.In 2026, our priority topics for youth work programmes and network development are: mental health and wellbeing, employability, social cohesion and community safety. As a leader, you will work closely with research, evaluation, policy, service delivery, network development, and fundraising teams. You will help to improve the skills and confidence of colleagues across UK Youth to apply design methods in their own work and collaborate effectively with the Design team.Why work at UK Youth?UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) In 2026, we will be launching our new strategy, positioning UK Youth to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes. UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change in a driven and supportive team that puts evidence at the heart of our work.Role ResponsibilitiesDesigning SolutionsDeveloping new business and funding propositionsEmbedding Human Centred DesignBuilding a strong external network to support the Design team’s workOperationsExperience we're afterSignificant experience of leading and overseeing the development of new business propositions and proposals to time-limited funding opportunitiesSignificant experience of designing interventions (digital and/or physical) for young people and/or those who support them Experience using human-centred-design methods and mindsets; managing projects across the end-to-end design processProven track record of inspiring and motivating diverse teams and improving collaborative ways of working across teams and departmentsExperience of developing high quality programme content and curricula for young people, youth workers and/or outdoor learning instructors (desirable)Experience of commissioning and managing external design freelancers and consultants (desirable)Experience of designing and/or delivering professional development programmes (desirable)What we can offer youWe offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:Flexible/Agile Working27 days annual leave plus bank holidays (pro rata for part time employees)Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & DiversityOther training available in support of your personal and professional developmentPension scheme (currently UK Youth match employee contributions up to 5%)Membership of our life insurance scheme which would pay-out up to 4 times your salaryEmployee Assistance Programme to support employees both professionally and personally20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.IT equipment provided for the duration of contractCycleScheme and TechSchemeHow to applyIf you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.Closing date: Sunday 4th January 2026 at 23:59pmProvisional Interview Dates: 12th and 13th January 2026As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.