Repair Studio Assistant

About UsWho we are:Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.Job DescriptionPosition: Repair Studio Assistant, 40 hours per week + bonusLocation: Samsonite Store, 285 Oxford St, London W1C 2DWAvailability: November 2025Join the Global Leader in Travel SolutionsAre you looking to join a fun, fast-paced retail environment with plenty of variety?Samsonite is offering an exciting opportunity to become part of the world's leading luggage and accessories brand. This role blends customer service, repair coordination, and day-to-day studio administration. We are looking for a confident, organised, and self-motivated individual who thrives in a dynamic environment.About UsFor more than 110 years, Samsonite has been defined by innovation, design, and leadership in new materials and technologies. Guided by our company motto "Do unto others as you would have them do unto you" our core values of Entrepreneurialism, Openness, Partnership, Integrity, and Family Feeling shape everything we do.Building on our heritage of quality and durability, our vision is to become the most sustainable lifestyle bag and travel luggage company in the world.Key ResponsibilitiesProvide clear, polite communication with customers in person, over the phone, and via messagingLog repair cases, update service records, and manage day-to-day admin within the Repair StudioAssess and diagnose luggage issues promptly and accuratelyReplace basic hardware components such as wheels, handles, locks, zips, and screws(Note: This role does not involve stitching, sewing, or fabric repairs)Handle customer complaints calmly and professionally to achieve positive resolutionsWork collaboratively with the team, supporting smooth workflow and customer satisfactionMaintain a clean, neat, and well-organised workspaceStay informed about Samsonite products, repair guidelines, and industry trendsQualifications For Internal CandidatesSkills & RequirementsAbility to stand, bend, and lift luggage up to 15 kg on a frequent basisPrevious repair experience or a strong willingness to learn basic hardware replacementsGood administrative capability and basic computer literacyPrevious retail or customer-facing experience preferredAbility to work under pressure in a fast-paced environmentStrong problem-solving skills and the ability to think on your feetOrganised, reliable, and detail-focusedExcellent communication skills with a good command of EnglishA team player with a proactive, supportive attitudeFlexibility with work patternsWillingness to travel locally between London stores and partner hotelsAbout The TeamWhy you'll love working here:Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.What We ValueAt Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.