Customer Experience Manager
1 day ago
Job title: Client & Team Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7000 bonusAn exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams.Key Responsibilities:Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience.Oversee client flow, waiting time management, and service excellence across all touchpoints.Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients.Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists.Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback.Partner with HR and management on staff engagement, training, and wellbeing programs.Profile:Minimum 3 years' management experience in a luxury, hospitality, or client-facing environment.Strong leadership and customer service expertise with excellent communication skills.Organised, proactive, and detail-oriented, able to work independently and under pressure.Confident using Microsoft Office and CRM systems.A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams.360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok
-
Customer Experience Manager
2 days ago
Knightsbridge, Gloucestershire, United Kingdom 360 Talent Full timeJob title: Client & Team Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work...
-
Customer Experience Manager- Customer Care
2 days ago
Knightsbridge, Gloucestershire, United Kingdom 360 Talent Full timeClient & Team Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and...
-
Client Experience Waiter
5 days ago
Knightsbridge, United Kingdom Harrods Full timeClient Experience Waiter We are looking for Client Experience Waiters for our Private Shopping Team. Our Client Experience Team is both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore the role of Client Experience Waiter is fundamental to the client...
-
Client Experience Assistant
19 hours ago
Knightsbridge, United Kingdom Harrods Careers Full timeThe Client Experience Assistant is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services. Adopting meticulous attention to standards and a genuine approach to...
-
Client Experience Assistant
6 days ago
Knightsbridge, United Kingdom Harrods Full timeClient Experience Assistant The Client Experience Assistant is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services. Adopting meticulous attention to standards and...
-
Luxury Kidswear Retail Manager — Lead
1 week ago
Knightsbridge, United Kingdom Harrods Full timeA leading luxury retail brand in Knightsbridge seeks a Retail Manager for Childrenswear. In this role, you will lead a high-performing team to create unforgettable customer experiences while driving sales and performance through effective coaching and insight-based decisions. Candidates should demonstrate a passion for luxury, strong leadership skills, and...
-
Client Experience Assistant
5 days ago
Knightsbridge, United Kingdom Harrods Full timeClient Experience Assistant We are looking for Client Experience Assistant for our Private Shopping Team. The Client Experience Team are both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore, the role of Client Experience Assistant is fundamental to...
-
Customer Service
1 week ago
Knightsbridge, United Kingdom Elan Cafe Full timeWelcome to EL&N, we are the world’s most Instagrammable café with unique eateries in London, Paris, Milan and Dubai. Our brand ethos is led by a team of talented creatives, paving the way for innovation in the F&B industry through interior design, experiential menus and creating unforgettable memories with every guest that steps foot into one of our...
-
Customer Service Adviser
5 days ago
Knightsbridge, United Kingdom Harrods Full timeCustomer Service Adviser Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in...
-
Customer Service Adviser
2 weeks ago
Knightsbridge, United Kingdom Harrods Full timeCustomer Service Adviser Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in...