Client Experience Waiter
4 days ago
Client Experience Waiter
We are looking for Client Experience Waiters for our Private Shopping Team.
Our Client Experience Team is both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore the role of Client Experience Waiter is fundamental to the client experience curated.
Our Client Experience Waiter will assist the Management team in running the Private Shopping Homes effectively by maintaining high service standards and exceeding customer expectations. You are responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth product knowledge
About us
At Harrods, we’re one of the world’s leading luxury department stores and we’re becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative Fashion Designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.
About you
To excel in this role you'll have the following experiences and knowledge
- Greeting clients in a warm and friendly reception, remaining attentive throughout their visit, and providing clients with a prompt and efficient service
- Experience within Food and Beverage or within Events
- Ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations. Remaining calm and composed, you may deal with challenging situations confidently and in a professional manner, escalating issues to management when necessary
- Make each client feel special and welcome by ensuring a strong customer focus and a desire to always go the extra mile to continually deliver exceptional customer experiences
- Ability to take food and beverage orders in a professional manner
- Ability to organise and carry out all mise-en-place duties prior to and after service to the required standards
Our promise to you
Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.
As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.
Uniquely You
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.
Additional Information:
Time Type:
Permanent
Department:
Private Shopping (Own Bought) (Jamie Everson)
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