Senior IT Problem
5 days ago
Job DescriptionSenior IT Problem & Major Incident ManagerA fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis.Senior IT Problem & Major Incident ManagerResponsibilities and Duties:Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes.Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations.Mentor Major Incident Managers.Conduct Major Incident Reviews.Champion for the problem management practice.Prevent recurrence of problems through effective problem management.Facilitate root cause analysis and methodologies.Ensure effective problem resolution through collaboration.Ensure accurate problem records and known errors.Organise and chair meetings related to the practice.Provide problem training and guidance to resolution teams.Provide reports and metrics on problem activities.Audit problem activities.Continuously improve problem processes by identifying, proposing, and implementing improvements.BackgroundSenior IT Problem & Major Incident ManagerKnowledge, Sills and Experience:Experience in the Problem Management practice, 5+ years preferred.Experience in Major Incident Management and Critical Situation Management, 7+ years preferred.Certified in ITIL 4 Foundation (required).Certified in ITIL 4 Problem Management (preferred).Certified in ITIL 4 Incident Management (preferred).Knowledge of ITIL 4 principles and practices.Possess strong analytical and problem-solving skills.Possess strong written and verbal communication skills.Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes.Proficiency in ITSM tools, ServiceNow a plus.Senior IT Problem & Major Incident ManagerIn accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business
-
Senior IT Problem
5 days ago
Glasgow, Glasgow City, United Kingdom DGH Recruitment Full time £45,000 - £80,000 per yearSenior IT Problem & Major Incident ManagerA fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis.Senior IT Problem & Major Incident ManagerResponsibilities and Duties:•Have a sound understanding of the ITIL framework and practical experience in operating...
-
Senior IT Problem
6 days ago
Glasgow, Glasgow City, United Kingdom Experis Scotland Full time £55,000 - £110,000 per yearSenior IT Problem & Major Incident ManagerLocation:Glasgow |Hybrid:3 days on-site / 2 days from homeDepartment:Information Technology – IT GovernanceOur client, a global leader in their industry, is seeking an experiencedSenior IT Problem & Major Incident Managerto join their growing IT Governance team. This is an exciting opportunity to play a pivotal...
-
Senior IT Problem Manager
7 days ago
Glasgow, United Kingdom La Fosse Associates Full timeSenior IT Problem and Major Incident Manager Location: Glasgow or LondonSalary: Up to £85,000 per annumEmployment Type: Full-time About the RoleI’m currently partnered with a global Law Firm who are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will manage the full lifecycle of...
-
Senior IT Problem Manager
3 days ago
Glasgow, United Kingdom La Fosse Associates Full timeSenior IT Problem and Major Incident Manager Location: Glasgow or London Salary: Up to £85,000 per annum Employment Type: Full-time About the Role I'm currently partnered with a global Law Firm who are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will manage the full lifecycle of...
-
Senior IT Problem Manager
5 days ago
Glasgow, United Kingdom La Fosse Associates Full timeSenior IT Problem and Major Incident Manager Location: Glasgow or LondonSalary: Up to £85,000 per annumEmployment Type: Full-time About the Role: I’m currently partnered with a global Law Firm who are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will manage the full lifecycle of...
-
Senior IT Service
5 days ago
Glasgow, United Kingdom Cathcart Associates Group Ltd Full timeA well-known global organization based in Glasgow is looking for a Senior IT Service Manager to head their Problem Management practice. The role entails managing major incidents, mentoring staff, and driving improvements across IT services. Candidates should have significant Problem Management experience and relevant ITIL certifications. This position offers...
-
Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site / 2 days from home Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. You’ll be part of a high-performing global team, reporting to the IT Change & Service Manager....
-
Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site / 2 days from home Department: Information Technology – IT Governance Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. This is an exciting opportunity to play a...
-
Senior IT Problem
2 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site / 2 days from home Department: Information Technology – IT Governance Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. This is an exciting opportunity to play a...
-
Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident ManagerLocation: Glasgow | Hybrid: 3 days on-site / 2 days from homeDepartment: Information Technology – IT GovernanceOur client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. This is an exciting opportunity to play a...
