Senior IT Problem
3 days ago
Senior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site / 2 days from home Department: Information Technology – IT Governance Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. This is an exciting opportunity to play a pivotal role within a truly international operation, working alongside colleagues across the globe. You’ll be part of a high-performing global team, reporting to the IT Change & Service Manager. While the role carries no direct line management responsibilities, it does require excellent stakeholder engagement and the confidence to represent the UK region across global forums. The Opportunity As the Senior IT Problem & Major Incident Manager, you’ll take ownership of the full problem management lifecycle, driving timely resolution, reducing business impact, and ensuring robust root-cause analysis. Alongside this, you will provide major incident management expertise within the UK timezone, supporting the organisation during critical, high-pressure situations. This role is ideal for someone who thrives in a fast-paced, complex environment and relishes the chance to influence and improve IT service stability on a global scale. What We’re Looking For Essential Experience & Qualifications 5+ years’ hands-on experience in Problem Management 7+ years in Major Incident and Critical Situation Management (preferred) ITIL 4 Foundation certification (required) ITIL 4 Problem Management and/or Incident Management certifications (preferred) Strong understanding of ITIL 4 principles and practices Proven analytical and problem-solving capability Exceptional written and verbal communication skills Ability to translate complex technical issues into clear, actionable insights for technical and non-technical stakeholders, including senior leadership Experience implementing or transitioning Problem Management within ServiceNow is a strong advantage If you’re a seasoned IT Problem & Major Incident Manager looking to make a real impact within a global technology environment, we’d love to hear from you.
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Senior IT Problem
6 days ago
Glasgow, Glasgow City, United Kingdom DGH Recruitment Full time £45,000 - £80,000 per yearSenior IT Problem & Major Incident ManagerA fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis.Senior IT Problem & Major Incident ManagerResponsibilities and Duties:•Have a sound understanding of the ITIL framework and practical experience in operating...
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Senior IT Problem
6 days ago
Glasgow, Glasgow City, United Kingdom Experis Scotland Full time £55,000 - £110,000 per yearSenior IT Problem & Major Incident ManagerLocation:Glasgow |Hybrid:3 days on-site / 2 days from homeDepartment:Information Technology – IT GovernanceOur client, a global leader in their industry, is seeking an experiencedSenior IT Problem & Major Incident Managerto join their growing IT Governance team. This is an exciting opportunity to play a pivotal...
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Senior IT Problem Manager
7 days ago
Glasgow, United Kingdom La Fosse Associates Full timeSenior IT Problem and Major Incident Manager Location: Glasgow or LondonSalary: Up to £85,000 per annumEmployment Type: Full-time About the RoleI’m currently partnered with a global Law Firm who are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will manage the full lifecycle of...
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Senior IT Problem Manager
3 days ago
Glasgow, United Kingdom La Fosse Associates Full timeSenior IT Problem and Major Incident Manager Location: Glasgow or London Salary: Up to £85,000 per annum Employment Type: Full-time About the Role I'm currently partnered with a global Law Firm who are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will manage the full lifecycle of...
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Senior IT Problem Manager
5 days ago
Glasgow, United Kingdom La Fosse Associates Full timeSenior IT Problem and Major Incident Manager Location: Glasgow or LondonSalary: Up to £85,000 per annumEmployment Type: Full-time About the Role: I’m currently partnered with a global Law Firm who are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will manage the full lifecycle of...
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Senior IT Service
5 days ago
Glasgow, United Kingdom Cathcart Associates Group Ltd Full timeA well-known global organization based in Glasgow is looking for a Senior IT Service Manager to head their Problem Management practice. The role entails managing major incidents, mentoring staff, and driving improvements across IT services. Candidates should have significant Problem Management experience and relevant ITIL certifications. This position offers...
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Senior IT Problem
4 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site / 2 days from home Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. You’ll be part of a high-performing global team, reporting to the IT Change & Service Manager....
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Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site / 2 days from home Department: Information Technology – IT Governance Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. This is an exciting opportunity to play a...
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Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident ManagerLocation: Glasgow | Hybrid: 3 days on-site / 2 days from homeDepartment: Information Technology – IT GovernanceOur client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. This is an exciting opportunity to play a...
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Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident ManagerLocation: Glasgow | Hybrid: 3 days on-site / 2 days from homeDepartment: Information Technology – IT GovernanceApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Our client, a global leader in their industry, is seeking an experienced Senior IT Problem &...
