Senior IT Problem Manager
3 days ago
Senior IT Problem and Major Incident Manager Location: Glasgow or London Salary: Up to £85,000 per annum Employment Type: Full-time About the Role I'm currently partnered with a global Law Firm who are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will manage the full lifecycle of problems, ensuring timely resolution and minimizing impact on the organization. You will also provide Major Incident Management capability within the UK timezone, handling critical situations and ensuring effective communication with stakeholders. Key Responsibilities Own and manage the lifecycle of problems, driving root cause analysis and permanent fixes. Lead Major Incident Management during UK hours, ensuring rapid resolution and clear communication. Collaborate with technical teams and senior leadership to translate complex issues into actionable insights. Support continuous improvement of ITIL-aligned processes, with a focus on Problem and Incident Management. Essential Skills & Experience 5+ years in Problem Management (essential). 7+ years in Major Incident Management and Critical Situation Management (preferred). ITIL 4 Foundation certification (required). ITIL 4 certifications in Problem Management and Incident Management (preferred). Strong analytical and problem‑solving skills. Excellent written and verbal communication skills. Ability to convey complex technical issues to both technical and non‑technical stakeholders. Experience implementing or transitioning Problem Management processes in ServiceNow (highly advantageous). Interview Process Two stages focused on technical expertise and leadership capability. If you are passionate about driving IT service excellence and thrive in high‑pressure environments, we’d love to hear from you #J-18808-Ljbffr
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Senior IT Problem Manager
7 days ago
Glasgow, United Kingdom La Fosse Associates Full timeSenior IT Problem and Major Incident Manager Location: Glasgow or LondonSalary: Up to £85,000 per annumEmployment Type: Full-time About the RoleI’m currently partnered with a global Law Firm who are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will manage the full lifecycle of...
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Senior IT Problem Manager
5 days ago
Glasgow, United Kingdom La Fosse Associates Full timeSenior IT Problem and Major Incident Manager Location: Glasgow or LondonSalary: Up to £85,000 per annumEmployment Type: Full-time About the Role: I’m currently partnered with a global Law Firm who are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will manage the full lifecycle of...
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Senior IT Problem
6 days ago
Glasgow, Glasgow City, United Kingdom DGH Recruitment Full time £45,000 - £80,000 per yearSenior IT Problem & Major Incident ManagerA fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis.Senior IT Problem & Major Incident ManagerResponsibilities and Duties:•Have a sound understanding of the ITIL framework and practical experience in operating...
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Senior IT Problem
6 days ago
Glasgow, Glasgow City, United Kingdom Experis Scotland Full time £55,000 - £110,000 per yearSenior IT Problem & Major Incident ManagerLocation:Glasgow |Hybrid:3 days on-site / 2 days from homeDepartment:Information Technology – IT GovernanceOur client, a global leader in their industry, is seeking an experiencedSenior IT Problem & Major Incident Managerto join their growing IT Governance team. This is an exciting opportunity to play a pivotal...
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Senior IT Service
5 days ago
Glasgow, United Kingdom Cathcart Associates Group Ltd Full timeA well-known global organization based in Glasgow is looking for a Senior IT Service Manager to head their Problem Management practice. The role entails managing major incidents, mentoring staff, and driving improvements across IT services. Candidates should have significant Problem Management experience and relevant ITIL certifications. This position offers...
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Senior IT Problem
4 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site / 2 days from home Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. You’ll be part of a high-performing global team, reporting to the IT Change & Service Manager....
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Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site / 2 days from home Department: Information Technology – IT Governance Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. This is an exciting opportunity to play a...
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Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site / 2 days from home Department: Information Technology – IT Governance Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. This is an exciting opportunity to play a...
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Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident ManagerLocation: Glasgow | Hybrid: 3 days on-site / 2 days from homeDepartment: Information Technology – IT GovernanceOur client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing IT Governance team. This is an exciting opportunity to play a...
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Senior IT Problem
3 days ago
Glasgow, United Kingdom Experis Scotland Full timeSenior IT Problem & Major Incident ManagerLocation: Glasgow | Hybrid: 3 days on-site / 2 days from homeDepartment: Information Technology – IT GovernanceApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Our client, a global leader in their industry, is seeking an experienced Senior IT Problem &...
