Social Community Executive

Job DescriptionRole OverviewJob Title: Social Community ExecutiveDepartment: MarketingReports to: Social Media ManagerWe’re the UK’s leading online Blinds & Curtains retailer - and we’re building a brand that people love to talk to. Our social presence is big and we’re looking to grow even more by investing in creating a community that feels inspired, cared for, and excited to engage with us every day.That’s where you come in.We’re looking for a proactive, people-first Social Community Executive to join our Social Media team. This is a perfect opportunity for someone who lives and breathes social media, understands what good engagement looks like, and loves jumping into conversations online.You’ll be the friendly voice behind our Instagram, Facebook and TikTok channels - responding to comments, messages and tagged content to help build a vibrant, active community. Your goal? To turn everyday interactions into meaningful moments that boost engagement, spark conversations and ultimately help our brand show up brilliantly across social.If you’re enthusiastic, organised, emoji-literate, and excited by the idea of shaping a brand’s reputation through community interaction, you’ll thrive here._____________________________________________________________________________________________Our CompanyAt Blinds2Go our people are our stars, we believe our team will help us on our journey to realise our dream in becoming the fastest growing, most loved and most efficient window coverings company in the world.TransparencyWe lead by example and inspire others to achieve excellence in the right way.EntrepreneurshipWe focus on what matters with a sense of urgency, we quickly adapt and constantly innovate to meet customer needs.AccountabilityWe take ownership and are responsible for our actions and decisions.MeritocracyWe set challenging but realistic targets and deliver results in a passionate way, Integrity and hard work are at the core of our culture, we go the extra mile.­­­_____________________________________________________________________________________________Role & Responsibilities Be the voice of our brandRespond to comments, DMs and tagged content across all our social channels (e.g. Instagram, Facebook and TikTok)Bring our brand personality to life through warm, helpful and on-brand conversation. Grow our engagementJump into relevant conversations to increase likes, comments, shares and audience loyalty.Spot opportunities to boost engagement (trending sounds, viral comment formats, collaboration opportunities etc.). Community care & insightBuild rapport with our audience — from new followers to our most loyal advocates.Flag recurring questions, themes or emerging trends to the wider team. Work closely with the Social Media Manager and Customer Services TeamSupport wider social campaigns with reactive and proactive engagement.Ensure community responses align with planned content and brand tone of voice.Communicate wider customer issues to our customer services team to resolve. Keep things running smoothlyLog common FAQs and suggested responses to improve workflow.Help maintain our engagement tracking so we can measure growth and success._____________________________________________________________________________________________Person ProfileMust-haves:A genuine love for social media and understanding of how communities behave online.Great written communication skills with a friendly, positive tone.Fast, organised and able to manage multiple conversations at once.Confident using Instagram, Facebook and TikTok daily.Nice-to-haves:Experience in community management, customer service, or social media engagement (not essential).An eye for trendsInterest in interiors or home inspiration.