Customer Service Advisor
6 days ago
Job DescriptionCustomer Service AdvisorHours – 40 hours per week Salary – £25,396 per annumACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.Role PurposeThe post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.Main Duties and ResponsibilitiesSchedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.BenefitsState of the art, modern working environments29 days annual leave (pro rata)Free Laser Eye Surgery and Intraocular Lens SurgeryFree eye testsDiscounted prescription eye wear and sunglassesGenerous friends and family discount schemeFull training on refractive treatments and patient handlingPension schemePlease apply now by uploading your CV.This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.ACES is an equal opportunities employer.
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