Customer Service Advisor

2 weeks ago


New Works, United Kingdom CCP Full time

We are delighted to be working with an amazing, rapidly growing eCommerce brand which operates across a really exciting industry sector as they seek to recruit 4 Customer Service Advisors to join their team.
With a huge presence in the UK marketplace right now, my client’s short-midterm strategy is to expand the brand into Europe and to continue to be recognised as the market’s number 1 player in their respective space.
Reporting to the Customer Experience Supervisor, the existing CX Agent team currently sits at 10, and in cohorts of 4, will increase to 20 in the coming months to meet the immediate and anticipated increase in customer contact.
**To be considered for this role you MUST**:

- Have previous customer contact centre experience
- Possess a real focus to work through a heavy workload of customer queries without compromising quality
- Ideally have worked with Zendesk in a contact centre setting
- Ideally have a background providing customer service in an eCommerce business or similar
- Have a real passion to deliver world class customer experience within an exciting, cool brand and be part of its growth



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