Customer Service Assistant

3 days ago

Bury St Edmunds, United Kingdom Jewson Full time

Start your career in customer service with Project EstimatorLooking to build a career in customer service and admin support? Join Project Estimator, part of STARK Group, and be part of a friendly, fast-paced team that helps customers save time and be more accurate when estimating their building projects.This is a great opportunity for someone who's confident on the phone, enjoys solving problems, and wants to grow their skills in a supportive environment.We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).What You'll DoAs a Customer Service Assistant, you'll help our branches, trade customers and the public get the most out of the Project Estimator tool. You'll:Handle inbound and outbound calls, offering friendly and professional supportRespond to customer emails quickly and accuratelyFollow up with customers to make sure they have what they need and introduce new features or servicesSolve customer queries and provide information about their projects or accountsKeep databases, spreadsheets and records up to date in our in-house systemsProcess payments and account updatesHelp collect customer reviews and feedback to improve our serviceSupport the wider team with general admin and project tasksWhat You'll BringWe're looking for someone who's:Confident speaking with customers over the phone and by emailA strong communicator with great attention to detailOrganised and able to manage multiple tasks at onceFriendly, positive and team-focusedComfortable using Microsoft Office (Excel, Word, Outlook)Keen to learn and grow within a professional environmentBonus Points If You HavePrevious experience in an office, admin or customer service roleKnowledge of the building trade or interest in constructionExperience using a CRM or customer databaseWhy join Project EstimatorBe part of a supportive, innovative company within the STARK GroupDevelop valuable skills in customer service, admin and account managementReceive on-the-job training with clear progression opportunitiesWork in a friendly and inclusive team that values growth and collaborationMake a real impact helping customers save time and money on their estimatingSound like you?If you're ready to kickstart your career and want to work with a company that prioritises our customers and colleagues - we'd love to hear from you.What's NextIf your application is successful, our in-house recruitment team will be in touchto arrange an interview and to answer any initial questions you have.If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.Work Location: On-site, Bury St EdmundsJob Type: Full-timeCompany: STARK Group / Project Estimator

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