Customer Service Assistant

5 days ago

Bury St Edmunds, United Kingdom Jewson Full time

Start your career in customer service with Project EstimatorLooking to build a career in customer service and admin support? Join Project Estimator , part of STARK Group , and be part of a friendly, fast-paced team that helps customers save time and be more accurate when estimating their building projects.This is a great opportunity for someone who’s confident on the phone, enjoys solving problems, and wants to grow their skills in a supportive environment.We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).What You’ll DoAs a Customer Service Assistant , you’ll help our branches, trade customers and the public get the most out of the Project Estimator tool. You’ll:Handle inbound and outbound calls, offering friendly and professional support Respond to customer emails quickly and accurately Follow up with customers to make sure they have what they need and introduce new features or services Solve customer queries and provide information about their projects or accounts Keep databases, spreadsheets and records up to date in our in-house systems Process payments and account updates Help collect customer reviews and feedback to improve our service Support the wider team with general admin and project tasks What You’ll BringWe’re looking for someone who’s:Confident speaking with customers over the phone and by email A strong communicator with great attention to detail Organised and able to manage multiple tasks at once Friendly, positive and team-focused Comfortable using Microsoft Office (Excel, Word, Outlook) Keen to learn and grow within a professional environment Bonus Points If You HavePrevious experience in an office, admin or customer service role Knowledge of the building trade or interest in construction Experience using a CRM or customer database Why join Project EstimatorBe part of a supportive, innovative company within the STARK Group Develop valuable skills in customer service, admin and account management Receive on-the-job training with clear progression opportunities Work in a friendly and inclusive team that values growth and collaboration Make a real impact helping customers save time and money on their estimating Sound like you?If you’re ready to kickstart your career and want to work with a company that prioritises our customers and colleagues - we’d love to hear from you.What's NextIf your application is successful, our in-house recruitment team will be in touchto arrange an interview and to answer any initial questions you have. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Work Location: On-site, Bury St EdmundsJob Type: Full-timeCompany: STARK Group / Project Estimator

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