PA / Administrator

Job DescriptionAdministrator - must have Estate Agency experience with either legal or PA / Administration experienceDepartment: Legal Operations Reporting to: Framework Manager Office: Nottingham Working Pattern: 9:00am - 5:00pm (1-hour lunch) Hybrid Working: Hybrid - 2 days per week in the Nottingham office following completion of initial training Fee Earner Location: Fee earners primarily based in other officesWhy is this role important and how does it fit into the team?Reporting to the Framework Manager, the Framework Assistant provides proactive, high-level support to legal departments. The role takes ownership of managing allocated frameworks, associated client accounts, and service levels, ensuring that both internal and external client expectations are exceeded.The Framework Assistant works closely with the framework team, fee earners, and central business teams, and will provide direct support to six fee earners, who are primarily based in other offices.What does the role involve?Reviewing framework agreements to document client-specific protocols and processesImplementing frameworks, providing guidance and training to support teams where required, and carrying out ongoing monitoringCollating information to ensure client account plans are accurate and maintained, including managing internal housekeeping tasksManaging and submitting regular MI reports, coordinating responses across multiple departmentsProducing reports to assess service levels, KPIs, and delivery against agreed measuresEnsuring client portals are kept up to date and all associated tasks are completed in line with client requirementsUnderstanding and managing revenue for key clients, supporting the Framework Revenue Assistant with billing processes and providing high-level revenue updates to clients, including processing rebatesSupporting the coordination of client auditsActing as a framework point of contact, dealing with queries where appropriate and using initiative to deliver exceptional client serviceActing as a client point of contact when the client partner is unavailable, managing queries and providing high-quality serviceProviding PA / Legal Secretary-style support to six fee earners, including diary management, document preparation, and coordination across officesAttending internal and external meetings where appropriate, providing support and advice on framework requirements and responsibilities, and following up actions to ensure timely completionAssisting with tender processes as requiredWorking unsupervised to draft and produce routine and confidential correspondence and documentation, responding proactivelyTravelling to other offices as requiredUndertaking any other duties appropriate to the level of the roleWhat technical skills and experience are required?Essential (Must Have):Real Estate experiencePrevious experience in a PA or Legal Secretary capacityProven experience supporting six fee earnersAbility to analyse and interpret complex data, including contractual documentationExperience using IT systems to generate, format, and edit reportsOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website