Customer Service Coordinator

In a Nutshell...We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South Central Midlands, at our Marston Green office in Birmingham. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.Let's cut to the chase, what's in it for you...Competitive basic salary and annual bonusSalary sacrifice car scheme available to all employeesUp to 33 days annual leave plus bank holidays increasing to up to 39 days with service2 Volunteering days per annumPrivate medical insurance, with employee paid coverEnhanced maternity, paternity and adoption leaveCompetitive pension scheme through salary sacrificeLife assurance at 4 x your annual salaryShare save and share incentive schemesEmployee rewards portal with many more benefits...In return, what we would like from you...Behave in line with our company values - Integrity, Caring and QualityPrevious experience working within a fast-paced similar environmentGood understanding of Microsoft Office, Excel, OutlookAbility to handle complaints and difficult situationsPatience and calmness under pressureGood planning and organisation skillsProblem solving and decision-making skillsA polite, tactful, and assertive attitudeExcellent communications skillsExperience working for a residential house builder ideally within the customer facing environmentAn understanding of building regulations and legal obligations.More about the Customer Service Coordinator role...To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA's to ensure a positive customer journey.Issue instructions to Sub-contractors and follow up to ensure prompt resolution.To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.Carry out general administrative duties, ensuring our database system up to date at all times.Ensure all Customer Service KPI's are in line with company guidelines.Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.Finally, let's tell you a bit more about us...We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.