Claims Case Manager

6 days ago


Bolton, United Kingdom Davies Full time

Department: Claims ManagementLocation: BoltonDescriptionAre you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.As a Property Claims Manager based in Bolton, you'll be the hero behind the scenes.What will your day look like:Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).Third-Party Wizardry: Managing suppliers? You've got this Drive cases to settlement while balancing service, cost, and time.Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You're the claim whisperer.Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.Team Player: Positive vibes, great teamwork, and a culture that feels like home.Knowledge and Abilities:How We Measure Success:SLA Performance: You'll ace it.Phone Audit: Your phone skills? A+Lifecycle Metrics: You'll own them.️ Audit: No breaches here.PDR Forms: Completed and shining.Team Performance: You're the MVP.Requirements:Relevant Claims ExperienceGood Customer Service SkillsTime Management WizardryInterpersonal CharmReady to make an impact? Apply now and let's create something extraordinary togetherBenefitsCareer & PurposeDavies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMetal, Physical & Emotional WellbeingWellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan


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