Claims Case Manager

3 days ago

Bolton, Bolton, United Kingdom Davies Full time £25,000 - £40,000 per year
Claims Case Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton


Description Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
As a Property Claims Manager based in Bolton, you'll be the hero behind the scenes.  

What will your day look like: Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? You've got this Drive cases to settlement while balancing service, cost, and time. Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud. Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You're the claim whisperer. Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. 

Knowledge and Abilities: How We Measure Success: SLA Performance: You'll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: You'll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: You're the MVP.   Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and let's create something extraordinary together  

Benefits Career & Purpose
  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications 
  • Thrive at Davies; learning opportunities
Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups 
  • Employee volunteering programme 
Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme 
  • Lease car salary sacrifice
  • Davies Incentive Plan 
  • Enhanced maternity, paternity and adoption pay


Metal, Physical & Emotional Wellbeing 
  •  Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline 
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Dress for your day 
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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