Motor Claims Handler

Department: LegalLocation: BoltonDescriptionWorking in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial.It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary.Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond.Key ResponsibilitiesReviewing files, noting and abiding by Client GuidelinesKnowledge of litigation, the CPR Rules and Court proceduresFormulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structureDraft reports confirming Strategy and agreeing the most suitable approach with the clientDraft legal documents and comply with Court orders/deadlinesThroughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate.Undertaking negotiations with Third Party SolicitorsLiaising with Insured and Insurers and Brokers where necessaryEnsuring ‘actions’ are carried out as per Action Lists in Case Management SystemUndertaking Court HearingsEnsuring relevant tasks are delegated to the paralegalsAccurately processing bills in accordance with Client GuidelinesEnsuring files are kept within ISO 9001 guidelinesTo ensure compliance with the SRA Standards & RegulationAdhere to the Keoghs ValuesThis is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home.Skills, Knowledge & ExpertiseSound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skillsDrafting of legal documents, including defences, applications, witness statements, Part 18 QuestionsLiaising with and drafting instructions to CounselExperience of managing fixed fees whilst delivering qualityGood telephone negotiation skillsExcellent listening and verbal communication skillsGood IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essentialAbility to:Work as part of a TeamUse own initiativePlan and prioritise workloads, and effectively use delegationRemain clam under pressureRecognise when sensitivity and tact are requiredIdentify key facts/issues and make early investigations and decisions to bring a case to a conclusionJob Benefits25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)Simply Health Care Cash PlanWeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeingDeath In Service – after 1 years’ servicePension Contribution based 5% Employee / 3% EmployerCycle to Work Scheme*Tech Scheme*Season Ticket Loan*Gym Flex*Access to Online Discount SitesDiscounted Gourmet Society MembershipDiscounted Tickets for Merlin Attractions nationwideDiscounts at local retail outlets*after successfully completing probation