Regional Final Mile Manager

6 days ago

Guildford, United Kingdom Evri Full time

Job DescriptionWere Hiring Regional Final Mile Manager Brooklands We have an exciting opportunity for a Regional Final Mile Partnership Manager to join our evolving team on a Fixed-Term Contract until 31st March 2026.As a Regional Partnership Manager, you'll lead Delivery Units and Contractor operations across your region. You'll drive performance and deliver an excellent final-mile customer experience by ensuring strong operational quality, cost control, service levels, and standards. This role requires proactive leadership and the ability to influence and motivate others. Regular travel is expected, as you'll be visible on-site to support improvements and maintain high performance.Interested? Take a look at the below to understand what you'll be doing:Ensure the Delivery unit offers both internal and external customers the highest levels of customer service throughout the sortation process. (e.g., Delivery Teams & Couriers)Delivery unit performance including scanning, Next Day to courier fails, damages and claims, productivity, Health and safety, enquiries and engagement of people.To utilise performance insight from the Operational Performance Team to own the DU & Contractor operation and use this MI Insight to make key operational changes that improve customer and client satisfaction.Issuing Improvement notices to Business Partners where standards fall short of expectations as per policy, working with the Legal Team to minimise risk.Working with Loss Prevention to ensure the Delivery Units are operating in a secure manner and opportunities to decrease loss, claims and damage are maximised, in line with target KPIs.Working with the Health & Safety Team to ensure that Delivery Units are working compliantly with H&S regulations and drive continuous improvement across the region.Fully accountable for the Contractor performance assigned to you, including scanning, ND courier fails, damages and claims, productivity, enquires and engagement of people.Identify issues and pro-actively offer solutions to improve contractor performance, to include implementation of action/improvement plans where required.Undertake root-cause and trend analysis of performance data, ascertaining trends & documenting improvement actions developed with Area Partnership Manager to address challenges, variances, or risk. To be successful in this role you will require the following… Current UK Driving licence Ability to work 5 over 7, including various shift patternsKnowledge of self-employed courier model Previous experience of working in a customer focussed industry in a fast-paced operational rolePrevious experience of making commercially viable decisionsProblem solving and planning effective contingencies and solutions.At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.We are Evri. Where everyone is welcomeWe're excited for the future. Let's deliver it together.JBRP1_UKTJ

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