Credit Controller DACH- FTC
4 days ago
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.THE GIGWith over 1,000 wholesale and distributor partners across EMEA, Dr. Martens is a fast-moving, high-growth brand. As a Credit Controller for the DACH region, you'll play a critical role in making sure the revenue we generate translates into cash collected—helping protect c£150m in annual B2B turnover.This 6-month contract position is perfect for someone with strong credit control experience, fluent German language skills, and a proactive, commercial mindset.Reporting to the EMEA Credit Manager, you'll support credit operations for Germany, Austria, and Switzerland ensuring timely collections, effective risk management, and outstanding customer relationships.Credit Management & Debt CollectionEnsure timely collection of trade receivables across the DACH region, meeting or exceeding weekly cash targetsPartner with Sales, Customer Service and Logistics to resolve invoice and delivery issues with a commercial and pragmatic approachManage and review credit limits in collaboration with the EMEA Credit ManagerApply 'credit stop' processes appropriately and escalate overdue accounts in line with policyUphold the Group Credit Policy and contribute to its effective application across the region Sales Ledger & Transactional IntegrityProcess and allocate daily receipts accurately, ensuring alignment with remittance adviceRaise credit notes and sundry invoices as requiredMaintain a clean, accurate ledger, supporting chargeback resolution and short payment investigation Reporting & AnalysisDeliver timely AR reports and cash forecasts to the EMEA Credit ManagerContribute to wider debtor performance analysis and monthly reporting packsMonitor AR trends and raise early warnings for risk or deteriorating payment behaviourIssue monthly account statements to all DACH region customers and ad hoc as requiredTHE STUFF THAT SETS YOU APARTFluency in English (spoken and written), would be beneficial to speak German but not essential.2+ years' experience in Accounts Receivable or Credit Control, ideally supporting DACH marketsStrong grasp of credit risk principles, cash flow impacts, and customer collection strategiesExcellent communication and problem-solving skillsA proactive, self-driven approach in a team environmentAdvanced Excel skills; D365 or ERP system experience is a bonusAwareness of European VAT regulations (preferable but not essential)The ability to represent the Credit team professionally across departments and with external customersWHAT'S IN IT FOR YOU?Hybrid working (3 days in office)Welcome to the family free pair of Docs65% off all DocsAward-winning 'Buy As You Earn' Dr.Martens share planPrivate healthcareA dedicated culture team2 paid volunteer days per yearAre you ready to fill your boots? Apply now.
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