Customer Services Associate

2 weeks ago

Edinburgh, United Kingdom UPS Full time

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job DescriptionCustomer Services Associate - Edinburgh, EH28 8PWLocation: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PWWork Schedule: 40 hours per week, days and times to be advised. Flexibility is required to suit the needs of the business.* Please not fluent German and English is an essential requirement for this role *Job PurposeTo provide an enhanced level of customer services and operational support. Customer Service Agents will deal with shipment specific and other service related issues.Main Duties And Responsibilities To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames. Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship. Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met. Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently, thus meeting desired turn around times. Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility. Booking and processing booking requests within Marken internal database, generating and verifying shipping documentation where applicable. Preparing, verifying, and distributing country specific project documentation. Entering clinical trial sites into Marken internal database where necessary. Attending customer meetings and teleconferences, when required.Requirements Fluent in English and German is an essential requirements for this role. Good working knowledge of Microsoft Suite, Excel, Word, Outlook, Teams, PowerPoint. Thorough understanding of Aviation/Arline Networks. Excellent communication skills with the ability to influence others. Excellent problem solving and prioritization skills. Team player mentality with the ability to work on own initiative.Flexibility in working hours required. Weekend coverage required in Customer Services in some cases.Employee TypePermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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