Customer Service Associate

2 weeks ago

Edinburgh, United Kingdom ETMAD Full time

**Job Title: Customer Service Associate**

**Company: ETMAD**

**Location: Edinburgh**

**Key Responsibilities**:

- Provide accurate information about products and services
- Resolve customer complaints and issues promptly
- Process orders, returns, and exchanges
- Maintain customer records and update account information
- Assist customers with troubleshooting and technical support
- Follow up with customers to ensure satisfaction
- Collaborate with other departments to resolve complex issues
- Identify and escalate priority issues to the appropriate team
- Perform other duties as assigned to support customer service operations

**Qualifications**:

- Proven experience in a customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient in using customer service software and Microsoft Office Suite
- Ability to handle stressful situations calmly and effectively
- Strong attention to detail and organizational skills
- Positive attitude and a customer-centric mindset
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus

**Benefits**:

- Competitive salary
- Comprehensive benefits package
- Opportunity for professional growth and development
- Positive and supportive work environment
- Convenient location in Edinburgh

Pay: £13.00-£14.50 per hour

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

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