Customer Service Associate
2 days ago
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Customer Services Associate - Marken - Edinburgh and Livingston Company Overview Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP - compliant depot network and logistics hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to -Patient and Home Healthcare Services, biological sample shipments and biological kit production. We are now looking for 6 additional Customer Service Associates to join our busy teams at our Marken Edinburgh office and also our client site in Livingston. Job Location 1: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, Scotland, EH28 8PW Job Location 2: The Alba Centre, The Alba Campus, Livingston, EH54 7EG Work Schedule - 40 hours per week, days and times to be advised. Flexibility to working hours and potentially weekend work is required for this role. Job Purpose To provide an enhanced level of Customer Services and operational support. Customer Service Agents will deal with shipment specific and other service related issues. Main Duties And Responsibilities To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames. Working with Customers, internal and external, on a daily basis with the aim of developing an excellent working relationship. Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility. Booking and processing booking requests within Marken internal data base, generating and verifying shipping documentation where applicable. Liaise with all relevant departments within Global and Domestic Marken network to ensure that all customer requirements are met. Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently, this meeting desired turn around times. Entering clinical trial sites into Marken internal database. Answering and dealing with general telephone and email requests from external customers and internal departments. Preparing, verifying and distributing country specific project documentation. Attending customer meetings and teleconferences, when required. Requirements Good working knowledge of IT systems, Microsoft Suite, Word, Excel, Outlook, Teams, PowerPoint. Thorough understanding of Aviation and Airline Networks. Excellent communication skills with the ability to influence others. Excellent problem solving and prioritization skills essential. Team player mentality with ability to work on own initiative. Flexibility in working hours required. Weekend coverage required in Customer Services in some cases. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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Customer Service Associate
4 days ago
Edinburgh, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Cashier/customer Service
1 week ago
Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full timeWe are seeking a Customer Service Associate / Cashier to join our team in providing excellent service to our customers. This role involves assisting customers with their purchases and ensuring a positive shopping experience. **Responsibilities**: - Greet customers in a friendly and professional manner - Process customer transactions accurately and...
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Customer Service Associate
2 weeks ago
Edinburgh, United Kingdom ETMAD Full time**Job Title: Customer Service Associate** **Company: ETMAD** **Location: Edinburgh** **Key Responsibilities**: - Provide accurate information about products and services - Resolve customer complaints and issues promptly - Process orders, returns, and exchanges - Maintain customer records and update account information - Assist customers with...
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Customer Service and Sales Associate
5 days ago
Edinburgh, Edinburgh, United Kingdom Atlas Promotions Full time £25,000 - £40,000 per yearCustomer Service and Sales AssociateLocation: EdinburghAre you a confident communicator who thrives in a fast-paced, face-to-face sales environment? We are looking for a motivated Customer Service and Sales Associate to join my growing team in Edinburgh, representing meaningful causes through direct public engagement.This is an excellent opportunity for...
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Customer Service Associate
2 weeks ago
Edinburgh, Edinburgh, United Kingdom 19cbdcd3-7d99-41c9-a791-07f30b677f1d Full time £20,000 - £30,000 per yearBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Customer Service and Sales Associate
4 weeks ago
Edinburgh, United Kingdom Atlas Promotions Full timeCustomer Service and Sales AssociateLocation: EdinburghAre you a confident communicator who thrives in a fast-paced, face-to-face sales environment? We are looking for a motivated Customer Service and Sales Associate to join my growing team in Edinburgh, representing meaningful causes through direct public engagement.This is an excellent opportunity for...
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Customer Services Associate
2 weeks ago
Edinburgh, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Customer Service Associate
1 week ago
Edinburgh, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Customer Service Associate
1 week ago
Edinburgh, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Customer Service Associate
13 hours ago
Edinburgh, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
