New Business Representative

New Business RepresentativeDo you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester officeWorking Hours/ Shift Patterns: You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you'll get time off in lieu.Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00Training: The main training period runs for the first 6 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence, only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working.Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.Salary: The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12-months with the right focus on personal development.Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve.Your role:The New Business team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.What we're looking for in a New Business Customer Advisor:Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.Someone comfortable with change, able to adapt quickly and show resilienceColleagues with a positive, empathetic, and patient approachClear communicators who can build rapport and bring their personality to workPeople adept at navigating software systems while managing a conversationSomeone who's accountable, thorough, and pays attention to detailWhat we offer:Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.Benefits you'll receive:Up to 5% annual discretionary BonusHybrid working (1 day per week in the office with the option to do more depending on your preference)A fantastic open plan modern officeWe promote a relaxed, friendly & diverse working environment'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)Pension match up to 10% of your salaryLife insurance (4 x base salary)Discounted Hastings Direct productsDiscounts & cashback with well-known retailersTech scheme, cycle to work, health assessments, and skin check - on completion of probationRefer a friend scheme - earn £500 for every friend you referWe will provide you will all the tech that you need Including a brand-new Microsoft Surface laptopAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at prior to starting any assessments, in order that adjustments can be considered.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.