Key Account Customer Service

4 days ago

Gloucester, United Kingdom Furndeco Limited Full time

**This is an amazing opportunity to join a fast growing, dynamic business**

Are you a highly organised, efficient and accurate person who is wanting to achieve a great job every day? Do you have a passion for delivering excellent customer service?

This could be the role for you

Due to amazing success, Furndeco Limited are looking to grow the Customer Success team and we are recruiting for proactive and ambitious individuals who want to be part of our journey.

This is an exciting time to join the business and would suit someone who is looking for development and career progression.

If you are someone who has excellent interpersonal skills and is comfortable working in a fast paced environment, then we’d love to hear from you.

**Working at Furndeco Limited**

Our people are important to us, and they are at the heart of our business. Furndeco is a fast-paced environment, but we will provide you with the support and encouragement you need to thrive. We foster a culture based on hard-work, team spirit and collaboration; so we are all working towards common goals and we all share in our successes. We are situated in a brand-new building with easy access to the M5, within reach of great retail facilities.

**The Role**:
This role is working closely with a dedicated Area Sales Manager; supporting with all aspects of customer service on key accounts including:

- Handling of key accounts to ensure smooth flowing contracts and continued customer satisfaction.
- Handling of potential customers - dealing with product enquiries and aftersales.
- Producing status reports for customers’ orders.
- Raising quotes and orders.
- Liaising with customers on the forecasting for their orders.
- Dealing with all aftersales in the business quickly and efficiently
- Responding to all customer queries/questions quickly and efficiently
- Obtaining and checking specifications for the orders within customers’ projects.
- Checking through all orders within customers’ projects to ensure everything in hand and going to be ready on time.
- Raising/checking/approving sales orders.
- Provide accurate and up to date reports as part of the Department’s KPI’s.

**Key attributes required**:

- Have excellent communication skills, both verbal and written
- Be able to solve problems quickly and efficiently
- Have a high level of accuracy and a keen eye for detail
- Be fast, efficient, and well organised
- Be a motivated and positive team player
- Have excellent IT skills
- Have some experience in project or order management.
- Be confident in telephone conversations and dealing with issues quickly

The role is varied, interesting, challenging and comes with the responsibility you would expect when dealing directly with our customers. If this position interests you, we would love to hear from you

**What We Offer**
- Endless free tea and coffee
- Private medical insurance
- Death in Service Cover
- Employee Assistance Programme
- Free on-site parking
- Great working environment with new & modern offices
- Birthdays off
- Career Progression

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Account management: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

Reference ID: Key Account Customer Success

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