Key Accounts Executive

4 days ago

Gloucester, United Kingdom Warwick Fabrics UK Full time

Warwick Fabrics UK are creators of exclusive furnishing fabrics for domestic and commercial interiors. We have been supplying fabrics to the trade for 30 years, winning the Queens Award for Export Achievement in 1993. Warwick Fabrics UK is co-owned by Warwick Fabrics Australia, sharing design and purchasing resources, but not necessarily stocking the same fabrics. Warwick Fabrics UK exports to Europe, Africa & the Americas, while Warwick Fabrics Australia exports to Asia and the Middle East.

**Your role**

Reporting directly to the Customer Service Manager and working closely with all internal departments and external sales you will be responsible for managing all key accounts to ensure they are recieving exceptional levels of service and all agreed SLA’s & KPI’s are achieved.

This role is a fantastic opportunity for someone who wants to excel both the growth of our company and their career by joining an established business experiencing rapid growth and development.

**Key Responsibilities**
- Oversee the overall day-to-day coordination of the key accounts function.
- Managing the setup and onboarding of new accounts
- Handle and resolve all customer issues, escalations and disputes (Including Credit approvals) in line with company policy and ensure continuous improvement in our processes to prevent reoccurrence.
- Liaising directly with UK carriers on daily issues / claims / lost parcels
- Processing all forms of customer orders including fabric, samples and cuttings
- Provide creative assistance and advice to customers through product knowledge excellence
- Ensuring all customer information is kept up to date and stored in line with company policy’s
- Any other tasks given to you by the Senior management team

**What you’ll need**:

- At least 2 years’ experience managing large / key accounts in a sales or customer service role (desirable)
- A professional, pro-active and can-do attitude - someone who is willing to go the extra mile to “make it happen”
- A quick learner, able to problem solve quickly and take ownership comfortably
- Excellent oral and written communication skills
- Great attention to detail
- The ability to stay calm and work well under pressure in a target driven environment
- Excellent Microsoft Office skills - Outlook, Excel and Word (essential)
- Experience using both a telephony and CRM (Customer relationship Management) system (essential)
- Experience in export sales, customer service or distribution (3PL / International carriers / shipping) (Advantageous)

**What's in it for you?**

You'll get to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career.

**Job Offer**

This is a permanent role based in Hardwicke, Gloucester

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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