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Service Desk Team Leader

2 weeks ago

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**Service Desk Team Leader - Warrington/Hybrid - £45K**

Maxwell Bond are working with one of our established IT Solution Provider clients on a Service Desk Team Lead role, based in the Warrington area offering work on a hybrid basis. You will be leading a team of 8 Engineers, however you will be asked to remain technically capable and ‘roll your sleeves up’ occasionally to help with day to day operations.

This role offers 1/2 days a week working from home, due to the nature of the post with management responsibilities, there is a necessity to be in the office.

**Responsibilities**:
Creating and documenting management information and reporting this to the Service Desk Manager.
Providing 1-2-1 performance reviews with team and encouraging PDP/performance improvement.
Assisting with incident resolution and escalations where necessary.

**What we need from you**:
Solid 4/5 years working in a technical support environment (ideally MSP)
ITIL Foundation (or relevant working knowledge)
Office 365/Exchange Online, SharePoint Online
Citrix XenDesktop/XenApp (ESSENTIAL)
IT Management/2nd Line Management experience

**What’s in it for you?**

Hybrid working
25 days holiday + BH + Birthday off
Company Pension scheme
Specific training/development courses tailored to role/career goals
Monthly/quarterly prizes/trip abroad for incentives
Wellbeing programme (employee assistance programme)