2nd Line Service Desk Technician
2 weeks ago
Join the front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician, who will be required to work on a contract basis in Warrington. Role Purpose: Our Client is seeking a professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. This position requires strong analytical and problem-solving capabilities, clear and confident communication skills, and a commitment to providing a high standard of service. The successful candidate will contribute to a positive and collaborative working environment while supporting colleagues in achieving operational effectiveness. Job Role Responsibilities: General End-User IT Support Provide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars Diagnose and resolve hardware and software issues, including device swap-outs Deliver technical training and education to end-users during Tech Bar sessions Provide VIP support to key stakeholders. Technical Troubleshooting End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Act as local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Experience / Skills / Knowledge / Qualifications: Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. Office 365) skills and experience Experience with Video Conferencing and telephony systems. Willingness to undertake funded and self-paced training, to enhance skills & experience Excellent customer service and communication skills Strong problem-solving and troubleshooting abilities Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a 2nd Line Service Desk Technician looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. #J-18808-Ljbffr
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Warrington, United Kingdom Talascend International Full timeA leading recruitment agency is looking for a skilled 2nd Line Service Desk Technician to provide on-site IT support in Warrington. The role entails diagnosing technical issues, managing IT equipment, and collaborating with internal teams. Ideal candidates should possess strong knowledge in IT ticketing systems and Microsoft 365, alongside excellent customer...
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2nd Line Service Desk Technician
2 weeks ago
Warrington, United Kingdom NRL Full timeLocation: Birchwood Park, Warrington, WA3 6GR Contract: 6 months initially (likely to extend) Clearance: Must be eligible for BPSS (resided in the UK for at least 3 years) About the Opportunity We are seeking a dynamic and customer-focused Second-Line IT Support Technician to join our growing team at our UK Headquarters in Birchwood Park, Warrington. Our...
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2nd Line Support Engineer
1 week ago
Warrington, United Kingdom ITECCO Full timeSecond Line IT Support Engineer Warrington - Hybrid Up to £36,000 D.O.E A well-established, modern, forward-thinking managed service provider are on the hunt for their next recruit. My client is now looking to add a driven 2ndline IT Support Engineer to their team on a permanent basis. My client boasts incredible progression opportunities and are...
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2nd Line Support Engineer
3 weeks ago
warrington, United Kingdom Premier Group Full time1st Line/2nd Line Support Engineer – Warrington (Contract) We’re looking for IT Support Engineers to join our team in Warrington on a contract basis . Location: Warrington Start Date: ASAP Duration: 4 months Rate: £140/Day Key Requirements: Hands-on experience providing technical support 2nd Line Support Experience Strong troubleshooting and customer...
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2nd Line Support Engineer
2 weeks ago
Warrington, United Kingdom Premier Group Full timeIT Contracts Consultant | Support & Infrastructure Focus | Matching People to Projects & Businesses to Talent 1st Line/2nd Line Support Engineer – Warrington (Contract) We’re looking for IT Support Engineers to join our team in Warrington on a contract basis. Location: Warrington Start Date: ASAP Duration: 4 months Key Requirements: Hands‑on experience...
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2nd Line Support
6 days ago
Warrington, Warrington, United Kingdom Premier Group Full time £38,400 per year2nd Line Support Engineer – Southampton (Contract)We're looking forIT Support Engineersto join our team in Southampton on acontract basis.Location:SouthamptonStart Date:ASAPDuration:2-4 months, 2 Days a week (Part-Time)Rate:£180/DayKey Requirements:Hands-on experience providing technical support2nd Line Support ExperienceStrong troubleshooting and...
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2nd Line Support Engineer
4 weeks ago
Warrington, United Kingdom Premier Group Full time1st Line/2nd Line Support Engineer – Warrington (Contract)We’re looking for IT Support Engineers to join our team in Warrington on a contract basis.Location: WarringtonStart Date: ASAPDuration: 4 monthsRate: £140/DayKey Requirements:Hands-on experience providing technical support2nd Line Support ExperienceStrong troubleshooting and customer service...
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2nd Line Support Engineer
4 weeks ago
Warrington, United Kingdom Premier Group Full time1st Line/2nd Line Support Engineer – Warrington (Contract)We’re looking for IT Support Engineers to join our team in Warrington on a contract basis.Location: WarringtonStart Date: ASAPDuration: 4 monthsRate: £140/DayKey Requirements:Hands-on experience providing technical support2nd Line Support ExperienceStrong troubleshooting and customer service...
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2nd Line Support Engineer
4 weeks ago
Warrington, Cheshire, United Kingdom Premier Group Full time1st Line/2nd Line Support Engineer – Warrington (Contract) We’re looking for IT Support Engineers to join our team in Warrington on a contract basis . Location: Warrington Start Date: ASAP Duration: 4 months Rate: £140/Day Key Requirements: Hands-on experience providing technical support 2nd Line Support Experience Strong troubleshooting and customer...
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1st/2nd Line Support
2 days ago
Warrington, United Kingdom Coburg Banks Full time**Job Title**:IT Support **Location**:Warrington **Day Rate**:£22,000 - £26,000 **Benefits**:Generous Pension, Profit Share Scheme, On-site Parking **Why should I apply?** This is a fantastic opportunity for a 1st Line Support Engineer looking to start the process of becoming a 2nd Line Support Engineer. During this role, you will be trained and...
