2nd Line Service Desk Technician
2 weeks ago
Location: Birchwood Park, Warrington, WA3 6GR Contract: 6 months initially (likely to extend) Clearance: Must be eligible for BPSS (resided in the UK for at least 3 years) About the Opportunity We are seeking a dynamic and customer-focused Second-Line IT Support Technician to join our growing team at our UK Headquarters in Birchwood Park, Warrington. Our campus comprises seven buildings, with most operations conducted from a core set of offices. We also have a secondary site in Theale, near Reading. As the local and friendly face of IT, you will provide essential on-site support to end-users, ensuring smooth and efficient technology operations. This is a fantastic opportunity for a proactive individual with strong problem-solving skills, a passion for customer service, and a collaborative mindset. Key Responsibilities End-User IT Support Provide technical support via ticketing system, drop-ins, and scheduled Tech Bars Diagnose and resolve hardware/software issues, including device swap-outs Deliver technical training and education during Tech Bar sessions Provide VIP support to key stakeholders Technical Troubleshooting Support End User Compute (EUC), Networking, Applications, Printing, Unified Communications Maintain meeting room facilities (video conferencing), telephony, and collaboration tools (Teams, Zoom) Act as local “hands & eyes” for 2nd/3rd line colleagues and external partners Assist with IT security incidents Collaborate with Facilities Management on building access control and BMS Manage IT equipment stock inventoryEnsure timely and professional ticket management Service Improvement & Collaboration Proactively suggest and implement service improvements Participate in Business Relationship Management initiatives Essential Skills & Attributes Excellent customer service and communication skills Strong troubleshooting and problem-solving abilities Positive, enthusiastic “can-do” attitude Ability to work independently and as part of a team Professional and presentable demeanor Skilled at explaining technical concepts to non-technical users Resilient in fast-paced and high-pressure environments Fun, engaging, and approachable personality Technical Experience IT ticketing systems Basic networking knowledge EUC environments & management platforms (SCCM, Intune, Active Directory) Microsoft Azure and cloud platforms Strong Microsoft 365 (Office 365) skills Video conferencing and telephony systems Why Join Us? Be part of a major recruitment drive with opportunities for long-term career growth Work in a collaborative and supportive environment Play a key role in shaping IT service delivery across our UK sites The NRL Group connects global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website. #J-18808-Ljbffr
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2nd Line Service Desk Technician
2 weeks ago
Warrington, United Kingdom Talascend International Full timeJoin the front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician, who will be required to work on a contract basis in Warrington. Role Purpose: Our Client is seeking a professional and customer-oriented Second-Line IT Support Technician to deliver...
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Warrington, United Kingdom Talascend International Full timeA leading recruitment agency is looking for a skilled 2nd Line Service Desk Technician to provide on-site IT support in Warrington. The role entails diagnosing technical issues, managing IT equipment, and collaborating with internal teams. Ideal candidates should possess strong knowledge in IT ticketing systems and Microsoft 365, alongside excellent customer...
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2nd Line Support Engineer
1 week ago
Warrington, United Kingdom ITECCO Full timeSecond Line IT Support Engineer Warrington - Hybrid Up to £36,000 D.O.E A well-established, modern, forward-thinking managed service provider are on the hunt for their next recruit. My client is now looking to add a driven 2ndline IT Support Engineer to their team on a permanent basis. My client boasts incredible progression opportunities and are...
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2nd Line Support Engineer
3 weeks ago
warrington, United Kingdom Premier Group Full time1st Line/2nd Line Support Engineer – Warrington (Contract) We’re looking for IT Support Engineers to join our team in Warrington on a contract basis . Location: Warrington Start Date: ASAP Duration: 4 months Rate: £140/Day Key Requirements: Hands-on experience providing technical support 2nd Line Support Experience Strong troubleshooting and customer...
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2nd Line Support Engineer
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Warrington, United Kingdom Premier Group Full timeIT Contracts Consultant | Support & Infrastructure Focus | Matching People to Projects & Businesses to Talent 1st Line/2nd Line Support Engineer – Warrington (Contract) We’re looking for IT Support Engineers to join our team in Warrington on a contract basis. Location: Warrington Start Date: ASAP Duration: 4 months Key Requirements: Hands‑on experience...
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2nd Line Support
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Warrington, Warrington, United Kingdom Premier Group Full time £38,400 per year2nd Line Support Engineer – Southampton (Contract)We're looking forIT Support Engineersto join our team in Southampton on acontract basis.Location:SouthamptonStart Date:ASAPDuration:2-4 months, 2 Days a week (Part-Time)Rate:£180/DayKey Requirements:Hands-on experience providing technical support2nd Line Support ExperienceStrong troubleshooting and...
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2nd Line Support Engineer
4 weeks ago
Warrington, United Kingdom Premier Group Full time1st Line/2nd Line Support Engineer – Warrington (Contract)We’re looking for IT Support Engineers to join our team in Warrington on a contract basis.Location: WarringtonStart Date: ASAPDuration: 4 monthsRate: £140/DayKey Requirements:Hands-on experience providing technical support2nd Line Support ExperienceStrong troubleshooting and customer service...
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2nd Line Support Engineer
4 weeks ago
Warrington, United Kingdom Premier Group Full time1st Line/2nd Line Support Engineer – Warrington (Contract)We’re looking for IT Support Engineers to join our team in Warrington on a contract basis.Location: WarringtonStart Date: ASAPDuration: 4 monthsRate: £140/DayKey Requirements:Hands-on experience providing technical support2nd Line Support ExperienceStrong troubleshooting and customer service...
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2nd Line Support Engineer
4 weeks ago
Warrington, Cheshire, United Kingdom Premier Group Full time1st Line/2nd Line Support Engineer – Warrington (Contract) We’re looking for IT Support Engineers to join our team in Warrington on a contract basis . Location: Warrington Start Date: ASAP Duration: 4 months Rate: £140/Day Key Requirements: Hands-on experience providing technical support 2nd Line Support Experience Strong troubleshooting and customer...
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1st/2nd Line Support
2 days ago
Warrington, United Kingdom Coburg Banks Full time**Job Title**:IT Support **Location**:Warrington **Day Rate**:£22,000 - £26,000 **Benefits**:Generous Pension, Profit Share Scheme, On-site Parking **Why should I apply?** This is a fantastic opportunity for a 1st Line Support Engineer looking to start the process of becoming a 2nd Line Support Engineer. During this role, you will be trained and...
