Group Account Manager

1 week ago


Newcastle Upon Tyne, United Kingdom BCT Resourcing Full time

**Job title:Group Account Manager**
**Location:New Castle, NE1**
**Salary:

- £25,000 plus bonus**

Principal Responsibilities
- To maximise revenue from existing base of customers by upselling and cross selling our range of ICT products and services.
- Identify opportunities for our full range of ICT services and assist with selling these into your customer base, utilising our Solutions Team and Pre-Sales Specialists where needed.
- Be comfortable introducing Solutions into your customer base, understanding the customer’s business need and aligning the relevant technologies and Professional Services need.
- Work with sales management and marketing to build effective account and opportunity plans.
- When required, target new prospective customers in key verticals to grow your own account base.
- Build long term sustainable relationships with decision makers and take full responsibility of the customer during the lifecycle.
- Work to exceed a defined set of targets and KPI’s and accurately report pipeline, ensuring reporting systems such as CRM are kept up to date.
- Prepare and issue customer proposals in a timely manner.
- Secure new revenue from your base whilst managing churn.
**Key Role Specific Tasks**
- Manage a base of 100-200 customers ICT customers, remotely and face to face.
- Increase revenue and manage churn within your customer base.
- Provide accurate data for weekly and monthly forecast reports.
- Manage profitability within commercial guidelines.
- Deliver an exceptional customer experience.
- Run a proactive review strategy for our customers.
- Maintain margin within customer base
- Develop relationship with key clients.
- Demonstrate ability to provide accurate business reporting.
- Follow all processes and procedures that are put in place, which may change from time to time.
- Keep internal reporting systems up to date and accurate.
**Key Requirements**:

- Proven B2B sales skills - strategic prospecting.
- rapport building.
- qualifying.
- negotiating.
- Teams Full UK Driving license Self-motivated and ambitious.
- ‘can do’ mindset.
- determined approach.
- enjoy working to targets Resilient.
- able to cope with rejection.
- resourceful in working around barriers and objections Committed to personal improvement.
- enjoys learning and coaching and mentoring support Competitive.
- able to gain support and cooperation from colleague.
- ready to get involved and do what is needed to make it happen.



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