Customer Service Administrator

4 days ago

Scotland, United Kingdom Morgan Hunt Full time

We have a current opportunity for a Customer Service Administrator on a permanent basis based in Stirling. The working week consists of 38.75 hours.

You'll need previous administration experience in a similar environment, along with exceptional attention to detail, and a friendly and professional approach to taking calls. Strong communication skills are just as important and you'll be comfortable using MS Office software while also learning to use a range of other IT systems.

Duties include:

- Handling telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
- Building and maintaining relationships with clients and external contractors
- Complaint handling
- Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
- Assist the customer care manager in ensuring any remedial work is managed and completed
- Liaising with external contractors
- Diary management for the customer services manager
- Ensuring registration of all homes on the day of legal completion
- Booking meeting rooms as required and arranging refreshments for meetings.

In return, you'll get a competitive benefits package as well as the option to work on a hybrid basis.

For further information about this position please apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

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