Telesales and Customer Service Executive

1 week ago

central scotland, United Kingdom Harrison Scott Associates Full time

Job Title: Telesales and Customer Service Executive Salary: £Competitive Salary Location: Central Scotland Reference: J79177 Contact: Telephone: 0141 647 6688 Categories: , , , We are looking for a passionate person who cares about customers and wants to work in an environment where they can thrive and showcase their skills in a growing business Our client, a leading player in the chilled packaging industry, is on an exciting journey and due to continued success, they are looking to add to their fantastic team through the appointment of a Telesales and Customer Service Executive. As a Telesales and Customer Service Executive, you will work closely with internal teams to proactively increase sales of products with a focus on securing new business. Conduct outbound telesales activity to sell the full chilled packaging range Organising & managing daily call plan to meet outbound call KPIs Responding to e mail campaign interest, website sample enquiries Reporting on success Identifying and managing prospects Influence customers to win business and cross selling associated products Achieving sales targets in line with KPIs Maintaining market and competitor knowledge Taking inbound calls from customers. Liaise with Sale Reps, Customers, branches and Suppliers Issuing information and processing orders from customers Dealing with queries relating to orders and costings Create ad-hoc sale reports Updating orders, prices and order confirmations in the Company’s systems Assisting with month end processes Update stock levels and report figures to customers About You: Previous experience in a role that involves developing both new business and existing business in a telesales environment Ability to present the benefits of our product range and how this will assist the customer Listening skills Negotiation skills Ability to multitask Proficient in all IT applications: Word, Excel etc Ability to analyse sales data Share this job:

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