Business Services Coordinator

7 days ago

Exeter, United Kingdom Highways England Full time

**Your New role**

At National Highways, we’re looking for a Business Services Coordinators to join our team based in our Bristol or Exeter office. As a Business Service Coordinator, you will support and enable the delivery of capital investment, maintenance and all operational capabilities within the directorate. The broad scope of this role encompasses the delivery and coordination of business services and administrative support to a wide range of internal and external stakeholders.

**What you’ll be leading on**
- Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness.
- Support operational delivery through the enablement of regulatory and legal processes including Traffic Orders, Planning Applications and Information Requests.
- Enable and support processing of payments in accordance with National Highways policies and procedures.
- Enable and support effective information management including the maintenance of documents and records.
- Provision of effective administrative support to the business ranging from executive and project support, support to meetings and conferences, and management of supplies and consumables.
- Ensure the timely and effective dissemination of notices, memoranda and information.
- Support resource management and workforce planning processes.
- Support and enable audit and assurance activities.
- Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered to the required standards and timelines.
- Sustain a culture of continuous improvement through the identification of lessons and opportunities for business improvement. Participate in the delivery of business improvement initiatives and transformation projects.

**To be Successful**
- Experience in the use of business information and document management systems
- Experience in drafting and managing written correspondence
- Strong commercial awareness with excellent stakeholder management skills
- Experience in Business Administration or Operational Support roles
- Good customer service skills

**A bit about us**

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

**Why you should join us**

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.

**And finally

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