Service Coordinator

1 week ago

Exeter, United Kingdom KF Bartlett Ltd Full time

Following the launch of a new regional office and associated restructuring of our busy Service Department, Bartlett are seeking a highly motivated and organized Service Coordinator to join our team. In this role, you will be responsible for overseeing and coordinating various aspects of our service operations. Your primary goal will be to ensure efficient and timely delivery of services to our clients while maintaining high quality standards of administration and completing process which our customers require.

**Key Responsibilities**:
**Service Scheduling and Coordination**:

- Develop and maintain efficient scheduling systems to ensure effective resource allocation.
- Coordinate with engineers and clients to schedule appointments and ensure timely service delivery.
- Monitor engineer schedules and dispatch them to appropriate service calls.

**Client Communication**:

- Interact with clients to provide updates on service requests, schedules, and any potential issues.
- Address client enquiries and concerns promptly and professionally.
- Maintain strong client relationships through effective communication and problem-solving.
- Monitor service quality and ensure adherence to company standards and procedures.
- Track service performance metrics and identify areas for improvement.
- Collaborate with engineers to help resolve any technical issues or challenges.

**Administrative Tasks**:

- Telephone answering
- Manage and maintain accurate records of service requests, work orders, and client information, create scans of delivery notes/commissioning sheets/waste transfer notes etc.
- Generate reports on service performance, client satisfaction, and other relevant metrics.
- Generate compliance reports for customer records, FGAS, gas safe certificates etc.
- Assist with invoicing processes, parts returns, warranty calls and maintenance records.

**Qualifications and Skills**:

- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Attention to detail and ability to multitask.
- Problem-solving and decision-making abilities.
- Experience in customer service or a related field.
- Technical aptitude (preferred).

**What We Offer**:

- Salary £24945 - £27100 depending on experience.
- Employee Owned Trust annual bonus payment
- 31 Days Holiday (Including Bank Holidays)
- Salary Sacrifice options available
- Employee Assistance Programme
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.

The work schedule for this role is 40 hours per week, Mon-Fri and will be based at our Exeter office.

**Job Types**: Full-time, Permanent

Pay: £24,945.00-£27,100.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Work Location: In person

  • Customer Service Coordinator

    2 weeks ago

    Exeter, United Kingdom RME Consultants Full time

    **RME Consultants are pleasured to be working with an established client who seeking a confident, organised and proactive Customer Service Coordinator to support their company needs.** **Role: Customer Service Coordinator** **Salary: £22,000 - £25,000 per annum** **Contract: Monday - Friday, 8:30am-5:00pm** **Location: Exeter, Devonshire** **Main...

  • Eprr Coordinator

    1 week ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    The role of EPRR (Emergency Preparedness Resilience and Response) Coordinator is a key role in the link between the managers and the staff to ensure a safe and effective service is delivered whilst ensuring compliance with the EPRR Core and Interoperable Capability Standards. To work with mínimal supervision on a daily basis to provide logístical...

  • Business Services Coordinator

    2 weeks ago

    Exeter, United Kingdom Step One Full time

    This a rare and exciting opportunity for an experienced administrator to join our business services department at Step One Charity. We are looking for someone with: - Advanced IT skills - Demonstrable experience of administrative procedures and information analysis - Excellent time management skills and ability to respond to changing demands - Ability to...

  • Business Services Coordinator

    6 days ago

    Exeter, United Kingdom Highways England Full time

    **Your New role** At National Highways, we’re looking for a Business Services Coordinators to join our team based in our Bristol or Exeter office. As a Business Service Coordinator, you will support and enable the delivery of capital investment, maintenance and all operational capabilities within the directorate. The broad scope of this role encompasses...

  • Customer Service Coordinator

    4 days ago

    Exeter, United Kingdom South West Grid for Learning Trust Full time

    **Title: Customer Service Coordinator** **Reporting to: Head of Customer Services** **Location: Exeter** **Salary: £20,049 pro rata - full time and part time roles considered** **Term: Until 31 Aug 24 (potential to be extended)** **Background**: The South West Grid for Learning Trust provides schools and other establishments, primarily across the 15...

  • Service Coordinator

    2 weeks ago

    Exeter, United Kingdom Alexander James Full time

    Alexander James Recruiting is currently working with a leading material handling manufacturer who are looking to recruit a new service coordinator to schedule and manage the service requirements around Exeter. With a competitive salary & annual bonus scheme plus numerous other benefits, this is a great opportunity for an experienced coordinator interested in...

  • Customer Service Coordinator

    6 days ago

    Exeter, United Kingdom Millbrook Healthcare Group Ltd Full time

    Job Advert We are currently looking a part time **Customer Service Coordinator** to join the team within our Exeter Community Equipment Service Centre. Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders...

  • Patient Flow Coordinator

    4 days ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    The Patient Flow Coordinator is a key role within the structure of the Operations Delivery Centre and as such experience within an emergency service is essential particularly a control room environment. Through speaking with our crews and using data from the Hospital Handover Dashboard and other external metrics you will be responsible for assisting the...

  • Patient Flow Coordinator

    2 weeks ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    Are you a keen problem solver with an eye for detail? Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role! Join our small, friendly team in the Operations Delivery Centre (ODC), where you'll benefit from 24/7 support from a dedicated leadership team. This newly refreshed role now offers more variety than ever before! No two shifts...

  • Customer Service

    4 days ago

    Exeter, United Kingdom Millbrook Group Ltd Full time

    A healthcare service provider is seeking a Customer Service Coordinator for their Exeter Community Equipment Service Centre. This role involves managing incoming calls, coordinating deliveries, and handling order invoicing in a busy office environment. Applicants should possess strong telephone customer service experience and attention to detail. The...