Business Services Coordinator

Your new role

Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in either our Bristol or Exeter offices. This role encompasses delivery of a broad range of administrative activities to support ourregional South West Operations directorate. Working in a busy administration team, they provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Because of this, excellent communication skills,time management, adaptability, prioritising, flexibility and organisation is crucial

What you’ll be leading on
- Customer communication and correspondence - drafting and completion to the required performance standards for quality and timeliness.
- Collation of statements of evidence and providing CCTV images where available.
- Sustaining a culture of continuous improvement through the identification of lessons and opportunities for business improvement. Participate in the delivery of improvement initiatives.
- Processing of invoice payments in accordance with National Highways Policies and Procedures.
- Provision of effective administrative support across regional teams of a technical nature
- Meeting organisation along with minute and action taking.
- Resource management and workforce planning processes.

To be successful
- Excellent written and oral communication skills (essential)
- Previous experience within an administration environment
- Excellent time management and organisational skills (essential)
- Flexibility and adaptable to changing priorities - ability to work in a fast-moving environment to tight deadlines. (essential)

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.?

**About Us**

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%.

We also offer:

- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and blended working between base location/home
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are:

- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme

Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation

And finally we reserve the right to close before the advertisement expires