Sales Support Coordinator

**Sales Support Co-Ordinator**
Join AGCO Finance in its ambition to help farmers grow their businesses today and create a sustainable legacy for future generations.

As a **Sales Support Coordinator**, you are primarily responsible for the processing of pre-deal information at proposal stage & deal support before the contract is activated. You will also be responsible for answering inbound calls from customers and dealers, from both Ireland and the UK, providing quotes for new deals and helping with queries relating to existing contracts.

**Day to day**:
Deal Set Up
- Providing quotations for retail customers and dealers
- Liaising with retail customers and dealer staff to gather all relevant information required to submit an accurate and credible proposal to the Credit team
- Ensuring customers are given an adequate explanation of credit searches and KYC requirements
- Preparing documentation suite and dispatching to the customer/dealer for signing. Ensure that the customer has adequate information to understand and complete the documents
- Assisting, where appropriate, with obtaining KYC information on proposals.

Deal management
- Packaging and preparing deals received in the office for processing
- Expediting documents for retail deals to ensure prompt service for retail customers and pay-out to the dealer
- Calculating settlement quotes for customers on regulated and non-regulated contracts including collating relevant information
- Chasing the resolution of queries re. “incomplete” deals with dealers and customers
- Managing re-sign process when appropriate

Customer Service
- Acting as the key contact point for the UK and Ireland Support Desk
- Building relationships with key stakeholders
- Visiting dealers (UK and Ireland) and representing AGCO Finance at manufacturer and / or agricultural shows
- Managing customer feedback and complaints processes

Supporting the Wider Business
- Supporting Area Managers by providing cover for them when required
- Providing ad hoc project / testing support for new systems

**Key Performance Indicators**
- Deal processing times as measured by CRM systems including PTS / DTS
- Customer service; measurement including Dealer NPS surveys
- Quality / Accuracy of processing deals
- Compliance with group policy and regulations including mandatory training
- Identification of process improvements and/or process efficiencies
- Internal Reporting including month and year end figures

**Your profile** Competences and skills**
- A friendly and approachable Individual who has an organized and structured approach whilst being comfortable working in complex environments with deadlines.
- Excellent communication skills both verbal and written
- Listens and asks questions to ensure understanding
- Resolves conflicts or disagreements in a respectful, professional manner
- Establishes and supports an atmosphere that reinforces collaboration and teamwork
- Approachable by team members and individuals in other departments and willing to share knowledge with others
- Engages in problem-solving; suggests ways to improve efficiency and performance within systems and processes
- Flexible, open and receptive to new processes
- Manages time effectively and accomplishes all tasks and responsibilities in a timely and accurate fashion
- Strong attention to detail and a high level of accuracy and compliancy
- Prioritizes tasks well and handles multiple demands with competing priorities
- Adapts to changing priorities, situations and demands

**Experience**
- Experience in a customer facing role and / or the financial services industry.
- FCA regulated environment experience (desired).
- Exposure to the agricultural sector (desired).

**Settling in**
Both at AGCO Finance and DLL, we consider our people our biggest asset. That’s why you’ll be treated as a member, not just an employee. Together we create an informal but professional atmosphere that is hard to find elsewhere.

AGCO Finance employs circa 330 passionate people across 21 countries with a strong member engagement of 8,1 out of 10.

Members recognize AGCO Finance as an employer that cares about people and promotes strong team spirit. Thanks to our global scope and unique positioning our talents can benefit from a vast international network and number of personal growth opportunities.

**Good to know**:

- Office Location: Coventry
- #IND123 #LI-NATALIE

**About AGCO Finance**

AGCO Finance is the worldwide provider of financing solutions for AGCO, a global leader in the design, manufacturing and distribution of agricultural equipment. Headquartered in Eindhoven, the Netherlands, AGCO Finance manages a portfolio of over $10 billion USD, employs over 350 people, and provides customer and dealer finance solutions in over 20 countries.

AGCO Finance was founded in 1990 as a joint venture between DLL, a global financial solutions provider and a a wholly owned subsidiary of Rabobank Group, and AGCO. The primary brands AGCO Finance supp