Internal Sales Coordinator

We, the UK’s largest packaging distributor have an exciting opportunity for an experienced internal sales professional to join our team based in Coventry (Exhall). We are a committed equal opportunities employer that champions ‘dignity in the workplace’. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth.

The Sales Coordinator Role
Sales Coordination is a key part of what we do, providing the crucial ‘bridge’ between our customers and our internal purchasing, logistics and external field sales teams. This fast-paced, multi-faceted role will see you handling inbound customer enquiries and processing sales orders. In addition you will assist the external sales executives and generate some outbound activity to help develop customer spend and identify new opportunities. This position is wholly office based and focussed upon customer engagement. You will be focussed on understanding customer needs, to ensure opportunities are realised and first class service is provided at all times. On this occasion we are seeking to hire someone on a full time basis, working Monday to Friday.

Sales Coordinator Key Duties

Managing and developing a portfolio of existing accounts, effectively maintaining profitability
Dealing with incoming customer queries and providing advice & solutions
Undertaking outbound activity to help identify and target new customers
Working closely with and supporting the external sales team
Administration of sales orders/quotations, ensuring customer delivery dates are met
Regular use of internal CRM system
Closely liaising with internal departments such as logistics and procurement

Do you have the correct profile?
We know that this role will ideally suit an experienced internal sales person who can demonstrate a good track-record of success in a similarly fast paced position. That said, it’s often about character and personality. So if you fancy a fast paced & varied role where you can showcase your charisma in charming our customers and you’re not afraid to make outbound calls, we would love to hear from you. You will need to learn our internal systems (CRM etc.) but that goes for anyone and we will provide full training. It is however vitally important that you have a first class telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware and target driven.

Our Benefits
We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include:
- 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
Contributory pension scheme
Free parking at many of our site locations
Range of company cars or cash allowance (including electric) for qualifying roles
Employee assistance program to support & advise with well-being & any issues
Extensive range of training/development & potential progression opportunities
Employee discount scheme (discounts on several major retail/leisure brands)
Annual paid Volunteering Day
Simply Health/Dental Cover option or BUPA cover for qualifying roles
Tax free childcare (TFC) scheme
Enhanced maternity & paternity pay
Long service awards (5-40 years)
Charitable giving options
Financial support with eye-tests/purchasing glasses (DSE users only)
O2 Mobile discount scheme (up to 25% off)

Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.

How to apply/next steps