Customer Service Advisor

7 days ago

Nottingham, United Kingdom TK Elevator UK Ltd Full time

The company
**What we expect**:
**Responsibilities**:

- Ensure the timely recording of any safety incidents and customer complaints notified via Central Service Administration team
- Processing Addition, Cancellation and Amendment SAF’s in a timely manner
- Ensuring all the relevant documents are attached behind Group Contracts in Navision
- Uplifting callout rates on monthly basis
- Invoicing Service Contracts (includes checking the Invoice Prelists for possible errors, manual invoicing, After Service Rendered invoicing, keeping Invoice Summary Sheet up to date)
- Assisting with any SAF related queries
- Making Sure Navision is up to date with the relevant information provided by Branches
- Answering incoming calls in professional manner, logging the callouts and allocating engineers
- Answering autodialler calls (entrapments), logging the callouts in Navision and allocating engineers
- Providing support to the Customers over the phone
- Lift off and Service Completion reports as and when required
- Providing support to the Branches with any callout related queries (including OOH queries)
- Providing cover in case of holidays or sickness (this includes sending Monthly SAF Reports, Autodialler Reports etc.)
- Engage in monthly completion of Net Promoter Score Customer surveys to ensure completion of defined quota and feedback measures of customer interaction

**Who we are looking for**:
**Person Specification**
- GCSE Maths and English
- Strong Microsoft Office and database skills.
- Experience working in a similar role
- Strong communication and presentation skills.
- Excellent Customer Service Skills
- Excellent document production skills.
- Excellent attention to detail, analytical and able to follow procedures
- Highly motivated, reliable and hardworking.
- Positive attitude and effective communicator
- Excellent time management skills, highly organised, approachable and flexible
- Ability to manage many tasks and prioritise appropriately.
- Strong organisational and people skills.
- Excellent time management skills.
- Consistently works to deadlines.

**What we offer**:
**What’s in it for you?**

A competitive salary, 33 days holidays a year, access to a company health cash scheme (BHSF), network benefits platform and company pension.

As an equal opportunity employer, TK Elevator value diversity.

**Contact**:

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