Customer Service Advisor

6 days ago


Nottingham, United Kingdom Matt Burton Full time

In return, you can expect a competitive salary, remote working, flexible working, 25 days annual leave, attractive pension contribution and supported career development.
The Customer Service Advisor will be responsible for:

- Management of the end to end claims process for Subsidence Property claims, on behalf of domestic and commercial clients
- Understanding customer and client needs and ensuring claims are managed accordingly
- Build relationships with key stakeholders, both internal and external
- Work to set KPIs and client SLAs
- Promote honest feedback and continuously look to improve the claims handling process.
- Champion the company's ethics and values
The Customer Service Advisor will need to have:

- Personal Integrity - aligned with company values
- Possess a true 'can do' attitude
- An eagerness to learn and develop themselves.



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