Customer Service Advisor

7 days ago


Nottingham, United Kingdom Machine Mart Full time

**About the role**

We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office

Working closely within the Aftersales Department, your duties as Customer Service Advisor will include:

- Maintaining accurate and concise records
- Creation of job cards
- Liaising with colleagues on a regular basis
- General office duties

As Customer Service Advisor you will play a vital role in communicating with our customers and our Service Department. Experience in a similar role is preferred, however we will provide training on all aspects of our internal in-house systems.

**About you**
- Excellent attention to detail
- Friendly, helpful attitude
- Confident telephone manner
- The ability to create accurate documents
- Knowledge and ability using Microsoft Excel and Word documents

Hours: Monday to Thursday 8.30am - 6pm, and Friday 8.30am - 5pm. This role is fully office based
**Benefits**

In return for your commitment we offer:

- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Employee Assistance Programme
- Role specific training and development
- Paid Breaks
- Free Tea & Coffee

**About The Company**

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally, thriving E-Commerce & Telesales and over 40 years in business we are at the forefront of oursector and are supporting our recent success with continued growth and new store openings.



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