Client Success Manager
7 days ago
Client Success Manager
Large E-commerce Business
£30k PA
Our client, a leading 3PL business that houses amazing tech products are relocating to Birmingham. You will manage the client operations and focus on B2B and valued added services. The role aims to enhance the relationships with their clients by deliveringbest in class customer satisfaction whilst maintaining best practice within the Warehouse Distribution Centre.
The role will be one of an all-encompassing nature but first and foremost the Client Success Manager will be directly involved in enhancing key relationships with customers and clients alike as well as managing a small team working on similar challenges.
Your key duties will include:
- Managing a small team who process Business To Business orders
- Maintaining Key Performance Indicators
- Management of outbound activity including operations and dealing with escalations
- Being the point of contact for the Client Success Team
- Maintaining service levels and co-ordinating day to day reporting and administration
- Maintaining high standards for all operational activity
- PC literate, with an eye for numbers and a good knowledge of MS Excel
- Excellent written and verbal communication skills
- Be able to show initiative in regards to planning and meeting deadlines
- Have the ability and skill to manage a small team of co-workers
Salary and Benefits:
- £30,000 Per Annum
- Hours - Monday to Friday, 0900-1800
- 21 days holiday + 8 days Bank Holidays and your birthday off - Holiday days will increase with service
- Staff discount scheme
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