Head of Repairs and Planned Maintenance

2 weeks ago

London, United Kingdom MMP Consultancy Full time

MMP Consultancy is currently seeking a Head of Repairs and Planned Maintenance on a permanent contract for a social housing organisation based in Central London. Salary banding up to £77,000 per annum.

Key Duties
- Being responsible for leading the operational delivery of responsive repairs, voids and planned investment service. Utilising our multi-disciplinary teams and contractors to deliver a customer-focused service, which meets or exceeds our service offers, is delivered within budget, and evidences a value for money approach.
- Being responsible for ensuring the service complies with all statutory and health and safety regulations in respect of directly employed operatives and maintenance contractors.
- Lead, manage and provide effective reporting of KPIs and MI's to effectively monitor the breadth of services.
- Leading and managing annual budget preparation and monthly review of spend, including reforecasting, revisions, or amendments, adhering to Value for Money requirements.
- Developing a good working relationship with key customers and stakeholders, to ensure the service is co-created and customer service standards continue to develop. Attend resident meetings to review the service, take action to respond to feedback and prepare/amend service delivery plans.
- Encouraging a 'learning' culture across the service, ensuring colleagues report H&S accidents, incidents and near misses. Share the information with the teams and encourage safe working practices.
- Working closely with the customer service centre to develop effective 'triaging' of repairs to support right first time; digital communication channels and key objectives contained within Customer Service Strategy.
- Effectively working with the business support team to ensure policies and procedures are adhered to for the control of vehicle fleet, van stock and material storage and procurement.
- Lead and manage the procurement of key contracts ensuring adherence with policy.

Professional Memberships / Qualifications
- CIOB, RICS, Bsc. or equivalent qualification and experience

Title: Head of Repairs and Planned Maintenance

**Salary**: £65,000 to £77,000 per annum

Contract: Permanent

Location: Central London (remote working 2/3 day split)

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