Customer Service Representative

2 days ago

Luton, United Kingdom Signature Aviation Full time

**Customer Service Representative, Signature Flight Support, Luton FBO**

**Fixed-term Contract/Internal Secondment**

Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? We have a fantastic fixed-term/secondment opportunity as a CSR within the newly combined Customer Operations team

**Who we are**:
We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional servicewe don't just aim to please; we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

**Your new role**:
As the face of Signature, it is the responsibility of the Customer Operations team to ensure the entire customer experience is delivered to the highest standard from point of reservation through to both crew and passengers being greeted promptly and professionally upon arrival at the FBO.

You will be responsible for making reservations for customer via Signet, ensuring both Outlook and Signet boxes are checked regularly and requests answered in a timely manner. You will meet arriving flights and carry out visa/passport checks, relaying this information to UKBF.

You will liaise with the wider Customer Operations department and other teams to share details of any services requested, or information pertinent to each flight, also acting as a stand in for the Customer Operations Controller when required.

**About you**:
You will have experience working within a customer service and/or operations environment, ideally gained ‘front of house'. You will have strong customer service skills, be an excellent communicator, a good listener, and a team player with a passion for providing the highest level of customer experience and service.

You will be self-motivated with strong time management skills, an ability to work accurately under pressure and a calm approach to problem-solving, last-minute changes and the ability to work accurately under pressure.

You will have a checkable fiver-year employment history and a full and clean driving licence. Additional languages would also be an advantage.

  • Customer Service Representative

    2 weeks ago

    Luton, United Kingdom Metro Bank (UK) Full time

    Join to apply for the Customer Service Representative role at Metro Bank (UK)At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values...

  • Customer Service Representative Ltn

    1 week ago

    Luton, United Kingdom Signature Aviation Full time

    **Customer Service Representative** Luton Can you provide the 5-star experience and customer service to our VIP customers? Would you like to be the first face they see when they enter our facilities? If so, would you like to join our fantastic Customer Service team? We have a fantastic opportunity for a customer service orientated team player to join our...

  • Customer Service Representative Ltn

    2 weeks ago

    Luton, United Kingdom Signature Aviation Full time

    **Customer Service Representative**: **Luton** **Full-time and Part-time contracts available** Can you provide the 5-star experience and customer service to our VIP customers? Would you like to be the first face they see when they enter our facilities? If so, would you like to join our fantastic Customer Service team? We have a fantastic opportunity for...

  • Zero Hours Customer Service Representative Ltn

    1 week ago

    Luton, United Kingdom Signature Aviation Full time

    **Customer Service Representative, Signature Flight Support, Luton FBO** **Zero Hours Contract** Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? Would you like to join our fantastic Luton Customer Service Team? We have a fantastic opportunity for a customer service orientated team player to join our...

  • Customer Service Representative

    2 weeks ago

    Luton, United Kingdom Somnium Full time

    a Vacancy has just presented itself to join one of our clients leading at the forefront of the manurfacturing industry on a 12 month temporary basis. Look no further if you are interested in pursuing a career in customer service. You will provide unbeatable customer service and internal sales support contributing to the achievement of business...

  • Customer Service Representative

    2 weeks ago

    Luton, United Kingdom Sales & Communication Partners Full time

    We are looking for self-motivated, competitive, and eager individuals who are motivated to progress in an industry that is fast-paced and continuously expanding. We are looking for individuals who thrive off communicating and sharing ideas within a strong team-oriented atmosphere. We work beside some of the world’s top brands, embodying their products and...

  • Customer Representative

    6 days ago

    Luton, United Kingdom Nationwide Full time

    It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team. **Some branches in this area are closed to the public on certain days as you will be helping members on the phones**. We are looking for future talent in our communities to work at our branches in the Luton** **area. With...

  • Helicopter Field Service Representative

    2 weeks ago

    Luton, United Kingdom Leonardo Full time

    Helicopter Field Service Representative - KSA Join to apply for the Helicopter Field Service Representative - KSA role at Leonardo. Job Description Leonardo is seeking a Field Service Representative (FSR) to join Leonardo Saudi Arabia Ltd (LDOS) as part of a team based in the Kingdom of Saudi Arabia (KSA). In this role you will provide direct support for the...

  • Customer Service Supervisor

    7 hours ago

    Luton, United Kingdom Head scarfs shop Ltd Full time

    **Job Summary** **Duties**: - Supervise and support a team of customer service representatives - Monitor and evaluate team performance to achieve service level targets - Handle escalated customer inquiries and complaints - Develop and implement customer service procedures and policies - Conduct regular training sessions for staff to enhance their skills -...

  • Customer Service Supervisor

    7 hours ago

    Luton, United Kingdom Head scarfs shop Ltd Full time

    **Job Summary** **Duties**: - Supervise and support a team of customer service representatives - Monitor and evaluate team performance to achieve service level targets - Handle escalated customer inquiries and complaints - Develop and implement customer service procedures and policies - Conduct regular training sessions for staff to enhance their skills -...