Customer Service Supervisor
22 hours ago
**Job Summary**
**Duties**:
- Supervise and support a team of customer service representatives
- Monitor and evaluate team performance to achieve service level targets
- Handle escalated customer inquiries and complaints
- Develop and implement customer service procedures and policies
- Conduct regular training sessions for staff to enhance their skills
- Analyse customer service data to identify trends and areas for improvement
**Skills**:
- Strong leadership abilities to guide and motivate a team
- Proficient in supervising and managing staff effectively
- Excellent communication skills to interact with customers and team members
- Ability to analyse data and make informed decisions
- Fluency in English; proficiency in Spanish or other languages is advantageous
- Multilingual capabilities are a plus
- Exceptional organisational skills to manage multiple tasks efficiently
**Job Types**: Full-time, Fixed term contract
Contract length: 36 months
Pay: £30,960.00-£35,000.00 per year
Additional pay:
- Tips
- Yearly bonus
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Sick pay
- UK visa sponsorship
Schedule:
- 10 hour shift
- Day shift
- Overtime
**Experience**:
- Retail sales: 2 years (preferred)
- Customer Service: 2 years (preferred)
Work Location: In person
Reference ID: BH-10324421
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